Chapter 1
What is the best way to help someone feel heard?
Asking follow up questions
This practical conversation asks people to uncover the goals and desires beneath the surface topic.
"What's this Really About?" conversation
These questions move beyond facts by inviting someone to discuss values, feelings, or meaningful experiences.
Deep questions
Valence and arousal are the psychological terms connected to these two emotional signals.
Mood and Energy.
Practical, emotional, and social are the three forms of this.
Three kinds of conversation
Your employee asks: "Which project should I finish first?"
This type of conversation is taking place?
Practical Conversation
Beliefs, judgments, and experiences are three useful subjects for this type of question.
open-ended question
Ask a question, summarize the answer, and check your understanding to complete this listening technique.
looping for understanding
Research suggests most of this behavior helps people connect rather than responding to something funny.
laughter
This term describes the alignment that can occur between people’s brains during a successful conversation.
neural entrainment
This principle says connection improves when people use the same conversational mindset at the same moment.
Matching principle
This surgeon improved conversations with prostate cancer patients by replacing lectures with open questions about what mattered to them.
Dr. Behfar Ehdaie
This psychological process causes people to absorb and synchronize with the emotions expressed by others.
emotional contagion
This NASA psychiatrist studied applicants’ laughter, tone, body language, and emotional reactions to evaluate their ability to connect.
Terence McGuire
Supercommunicators tend to do more of this to understand what others want.
Asking questions
These influential group members ask many questions, adapt their style, and help others participate.
high-centrality participants
Practical decisions frequently use the logic of costs and benefits, while emotional and value based decisions commonly use this other form of reasoning.
logic of similarities
he Fast Friends exercise failed when one person answered every question before switching because it lacked this back and forth exchange.
reciprocity
A person is frowning, speaking quietly, and moving slowly. Their emotional signals would most likely be classified this way.
Negative mood and low energy
Meaningful conversations improve when both people are engaged in this at the same time
same kind of conversation