Plumbing Basics
This tool is what we often used to clear a clogged Toilet.
What is a Toilet Auger?
The first thing you should do when answering a customer call.
What is thank them for calling Superior and introduce yourself?
This tool lists all of the jobs scheduled for the day.
What is a dispatch board?
When a customer reports no hot water, this appliance is often the culprit.
What is the water heater?
This animal is known to sometimes crawl through sewer pipes and into toilets.
What is a rat?
These these materials are commonly used for water supply in modern plumbing. *Must name two
What is Pex, CPVC or Copper?
This is the best way to show empathy when a customer is upset.
What is actively listening and acknowledging their concerns?
These three things are typically the best way to determine which technician gets dispatched to a job?
What is their skills, location, and availability?
This plumbing failure can lead to indoor flooding in freezing weather.
What is a Freeze Break?
This day is celebrated as World Plumbing Day every year.
What is March 11th?
This part of a toilet stops water from continuously running.
What is the flapper?
The best response when you don’t know the answer to a customer’s question.
What is "Let me find out for you and get back to you"?
This is the most common reason for technicians arriving to a job late.
What is traffic?
A foul smell in the home could indicate this problem in the plumbing system.
What is a sewer line blockage?
This type of plumber works on large-scale city systems, like water treatment plants.
What is a public works plumber?
This is the term for the slope required in pipes to ensure proper drainage.
What is the grade or pitch?
This technique ensures the customer feels heard during a call.
What is repeating or paraphrasing their concerns back to them?
This scheduling method ensures the most efficient use of technicians' time and travel.
What is route optimization?
This valve is crucial to locate and shut off during a major water leak.
What is the main water shut-off valve?
This Roman innovation revolutionized plumbing systems.
What is the aqueduct?
This tool is used to address sewer blockages.
What is an Sewer Machine/Drain Machine?
This approach helps turn a negative customer experience into a positive one.
What is offering a solution or compensation and following up after the service?
This key metric measures the discrepancy between how many hours are sold vs how many hours are worked on jobs.
What is Billable efficiency?
What is sulfur or rotten eggs?
This is the approximate weight of the heaviest recorded plumbing wrench.
What is 350 pounds?