PEPC
What Does the C in PEPC represent
Customer experience!
When are light audits due?
Once a month.
Most offline units should be back online within how many days?
7.
Customers that sign a Pay to Vacate should be sent to collections? True or False
False
Name all 6 steps of the sales process.
1. 3 in 3 prepare
2. Greet
3. Assess needs
4. Provide Solution
5. Answer Questions and Ease Concerns
6. Close
What does the second P in PEPC stand for?
Product!
How often should you audit your fire extinguishers and emergency lighting?
Every "Walk-thru" or once a month if you have a solid audit program.
Units should never be offline for more than how many days?
14.
Do we have a budget for "Bad Debt"?
Yes. And how do we find it?
When should you offer ISR?
Only after:
1. Confirming price is the concern
2. Exploring other options
What does the first P in PEPC stand for?
People!
How many people does it take to change a light bulb?
2 if your using a ladder.
Where can you check to see what units you have offline?
Unit Manager>Unit Status
Name 3 of many ways to avoid "Bad Debt".
Examples:
1. Easy Pay
2. Timely delinquency calls
3. Alternate contacts
4. Accurate account information
Name 3 of the Extra Space greeting bullet points.
1. Stand Up
2. Stop what your doing and give full attention
3. Smile and make eye contact
4. Give your name and ask for their name.
5. Ask an initiating question (i.e. "What brings you in today?"
6. When the customer answers you, respond in a personalized way.
What does the E stand for in PEPC?
Efficiency!
Who is our FSM?
William Tufo
What size company unit can you have?
100 sqft- Without a golf cart
200 sqft- With a golf cart
250 sqft- With 2 golf carts
300 sqft- With 3 golf carts
If a auction unit sells for more than what is owed on the account...who gets the extra money?
The primary account holder.
What is the difference between a "open" and "closed" ended question?
An open-ended question needs to be answered by more than a yes or a no answer.
What does PEPC =
Performance
Who is our Maintenance Expert?
Sergio Qureshi
Free 3rd party owner units should be placed in Company Use Status... True or False?
False.
Does "Bad Debt" hit your Revenue or Expense line?
Revenue.
What 3 storage sizes do we have?
Small, medium, and large.