The ability to recognize and take advantage of the unwritten and unspoken rules, norms, roles and channels people use to get things done within the organization.
What is political savvy?
100
Clocks and machines belong to this realm?
What is the mechanical realm?
100
The power that comes from your title
What is position/legitimate power?
100
The factory worker who operates a machine on an assembly line and produces x number of units per hour.
What is tangible productivity?
100
Give clear and complete instructions, let people know how they are doing, give credit when due, involve people in decisions, maintain an open door
What are the Five Foundations, according to the text?
200
Capacity to manage own emotions and respond appropriately to other's.
What is emotional intelligence?
200
People and oranges belong to this realm?
What is the biological realm?
200
The supervisor and employee can create and maintain a mutually rewarding environment.
What is the Mutual Reward Theory?
200
The total of all productivity (by machines and people) that comes from a department.
What is departmental productivity?
200
Take to employees with same frequency, rotate less desirable tasks, communicate expectations of a fair workload to all employees
What are examples of how not to build one relationship at the expense of another?
300
Planning, organizing, directing, coordinating, and controlling activities to achieve productivity goals.
What is the definition of management?
300
Which human behavior theorist helped us determine between intrinsic and extrinsic motivators?
Who is Herzberg?
300
Help employees find value in their work.
What is one way to incorporate more leadership into supervision?
300
Difference between current performance and expected level of performance.
What is a performance gap / productivity gap?
300
Thinking about the "relationship channel", this is one strategy to help be more object and professional in dealing with employees.
What is to see the relationship first and the employee second?
400
This level of management uses more technical skills on a daily basis and less conceptual skills.
What is the front-line supervisor?
400
Maintain productivity, build relationships with employees, build relationships with peers, think like management, ask questions and learn, stay positive
What are the initial goals of a new supervisor?
400
Power that comes having technical knowledge, expertise and experience.
What is knowledge power?
400
People who want to dedicate themselves to something greater than themselves
What is self-actualizing?
400
Looking for more sophisticated options, only giving lip service, and not using consistently.
What are some reasons the Five Foundations are not used?
500
The General Manager in our role profiles.
Who is Bill?
500
Making big changes immediately
What is something you should not do as a new supervisor?
500
Stature of front line supervisors has been elevated, more empowerment, more autonomy, and more advanced training
What are some of the changes to the role of the front line supervisor?
500
These experiments showed that no matter what improvements were made (rest periods, free hot lunches, etc.), the productivity of the group increased.
What are the Hawthorne experiments?
500
Easy to approach with suggestions, complaints and/or counsel - lack of physical or psychological barriers