ACT
A committed action within ACT
What is a specific, operationalized target behavior that when emitted helps you achieve a goal.
OBM is
What is organizational behavior management; the application of behavioral principles to individuals and groups in business and other industries.
The 7 seven steps to EBS
What are (1) identify desired consumer outcomes, (2) specify what staff must do, (3) train staff in skills, (4) monitor performance, (5) support proficient performance, (6) correct non-proficient performance, (7) continually evaluate performance and outcomes
What is systematically and objectively observing the quality of work and provides the basis for supervisor action.
Three common performance problems
What is
A goal within ACT
What is something specific that you can achieve that helps you move toward a value.
OBM began in
What is the 1960s; JOBM began publishing 1977.
3 criteria for specifying performance responsibilities
What are (1) clear specification of dos and not dos, (2) responsibility must be readily observed, (3) defined to a degree that IOA can be obtained.
The frequency of performance monitoring
What is ongoing and frequently; as often as needed for a particular area of performance.
Supervisor accountability is
What is viewing the quality of staff performance as a direct reflection of the effectiveness of their supervision
A value in ACT
What is something that you continuously move toward that is meaningful and significant to you.
Performance management is
What is the focus on changing worker behavior to achieve more valuable organizational results.
Strategies for specifying performance responsibilites
What are (1) performance checklists, (2) work activity schedules
Formal monitoring is
What is a supervisor entering a staff work area for the explicit purpose of systematically observing a designated aspect of work performance.
What are
The Hexaflex
What is a model within the ACT framework that visualizes the six core processes.
Systems analysis is
What is the analysis and modification of organizational processes to produce the greatest benefit to the organization.
Considerations for group training format
What are (1) beyond standard preparation, (2) arrange for assistant trainer, (3) distribute observation and feedback, (4) reduce oral presentation time.
Informal monitoring is
What is a supervisor making quick observations of ongoing performance and immediately determining if the duty is implemented appropriately; no prepared tool, any time during workday.
Unwanted side effects of punishment
What are
The Six Core Processes of ACT
What are Acceptance, Defusion, Present Moment, Self as Context, Values, Committed Action
The 7 Steps to OBM consult
What are (1) determine key results, (2) find the pinpoints, (3) develop measurement, (4) diagnose the problem, (5) develop and implement solution, (6) evaluate the effects, and (7) evaluate acceptability
Pyramidal training is
What is a train the trainer model
Special considerations for monitoring
What are (1) staff reactivity, (2) overt versus covert monitoring.
Sources of information/data for setting goals
What are