HR & Compliance
Working off the clock is considered this type of issue.
What is a compliance violation?
These are measurable metrics used to track performance.
What are KPIs?
This should be demonstrated first when an employee is emotional.
What is empathy?
This technique involves scheduling blocks of time for focused work.
What is time blocking?
Positive leadership actions like recognition are considered this.
What are deposits?
This must happen immediately if an employee cannot work their scheduled shift.
What is notifying a supervisor?
This KPI tracks documentation quality, accuracy, and timeliness.
What is documentation compliance?
This model stands for Situation, Behavior, Impact.
What is the SBI model?
This rule suggests completing quick tasks immediately if they take less than 2 minutes.
What is the two-minute rule?
Negative actions like micromanaging are considered this.
What are withdrawals?
This policy requires accurate recording of hours worked in real time.
What is the timekeeping policy?
This report is used to track productivity and unit output weekly.
What is the Weekly Summary Report?
This must be addressed promptly to prevent escalation of issues.
What is performance concerns?
This strategy involves tackling the hardest task first.
What is “eat the frog”?
This helps build trust and improve performance over time.
What is consistent feedback?
When an employee reports unethical behavior, this action must occur.
What is reporting/escalating the concern?
This should be your FIRST step when performance data declines.
What is reviewing and analyzing the data?
This type of conversation balances support with accountability.
What is a coaching conversation?
This skill allows leaders to assign tasks appropriately across their team.
What is delegation?
This leadership action involves giving employees ownership over their work.
What is empowerment?
Consulting HR before disciplinary action ensures this.
What is proper documentation and compliance?
This approach uses data to guide decisions and improve outcomes.
What is data-driven decision-making?
Failing to address repeated behavior leads to this type of risk.
What is compliance or performance risk?
This is the biggest risk of poor prioritization.
What is missed deadlines and compliance issues?
This is the ultimate goal of coaching a team.
What is maximizing team potential?