DMCS
DMCS is the abbreviation for?
What is Debt Management Collections System?
Maximus offers employee perks that include local offers for discounts at stores, restaurants, and movies. What is the name of the free downloadable phone app where you can get such discounts?
What is Abenity?
FSA is the acronym for this office of the U.S Department of Education.
What is Federal Student Aid?
This tool helps the user answer borrower questions.
What is The Solution User Manual?
This is the number of curves on a standard paper clip.
What is three?
Steps a supervisor takes after a representative reports an FSA test call.
What are:
Listen to the call and mark in ZOOM
· Document the questions received and answers and update tracker
· Email Ops Mgr, and Gee Smalls the following: Subject Line – FSA Test Call
· Body of email- date of call and note that FSA Test Call Tracker was updated
· If the representative provided incorrect responses, coach immediately and enter a note in the tracker indicating coaching has been completed.
How many days does an agent have to turn in a medical slip to HR upon returning to work?
What is no later than seven calendar days after the last day missed
A call that tests a CSR’s knowledge and is not multiple choice.
What is an FSA Test Call?
A CSR would go to this section in the SUM to locate an email from training sent 2 months ago.
What is Recent Guidance?
This is the number of lugnuts on a wheel.
What is five?
This information is needed when submitting a ticket to DMCS Help Desk to unlock a token for an agent when the self-serve option is not successful.
What are Agent First and Last Name, Agent DM User ID, Agent’s Contact Phone Number?
Poppulo
What is the name of the MAXIMUS Mobile app that brings communications to your mobile device while you’re on the go and not connected to the network?
The answer to this question is “You can avoid wage garnishment by getting your loan out of default by payment in full, settlement in full, discharge, or by establishing a repayment plan before garnishment begins and making on time payments each month. Establishing a payment plan can assist with eligibility for the consolidation and rehabilitation programs which can remove a loan from default status.”
What is “How can I avoid AWG after CARES Act expires?”
These current talking points are available in SUM.
What are COVID-19 Talking Points?
These three states are located on each side of Texas.
What are New Mexico, Oklahoma, & Louisana?
What is the name of the report that is sent at the end of the day by a trainer containing information for their current New Hire class.
What is the Daily Comp Report?
MFS DMCS is using Cornerstone-myLearning to distribute internal training and FSA-required training, such as FSA’s Cybersecurity and Privacy Awareness Training. When you are required to complete a training course, you will receive an email from?
What is noreply@maximus.com?
The SER form is located in this section of SUM
What is Specialist Files > Call Center Reporting > Incident Response Reporting?
This state is the northern most point of the United States.
What is Alaska?
Positive Psyche, HubFirst, Tronics.
Who are the vendors that work on the DMCS program with Maximus?
Microsoft is retiring Skype for Business. On what date will IT update the Skype for Business application to redirect you to the Microsoft Teams application?
What is March 10 at 8:00 p.m. ET?
In 1994 the Federal Direct Student Loan Program was named in honor of this U.S Representative for his efforts to increase educational opportunities for families of limited means.
Who is William D. Ford (William D. Ford Federal Direct Loan Program).
The solution to this issue is in SUM -
1. In DM, select “Window”
2. Select “Reset Agent Desktop Views”.
3. Close Tools and re-open from desktop.
What is Changed borrower panes and Tools will not load information (Genesys > Solutions to System Issues)?
He painted the Mona Lisa.
Who is DaVinci?