OH NO!!!!
OH NO! a foster parent is requesting emergency respite, what do you do?
What is to-ask follow up questions about the reason for the respite. Make sure they have access to the respite/overnight care provider list. If they get stuck, to call you to problem solve.
The case manager calls and says Casebook is not working, what do you do?
What is-See if you can get on Casebook with your computer. If not, make sure case manager communicates to the pertinent parties that Casebook was down and communicate the plan for placement. (i.e. doing all the placement forms the next day)
How to do you know if something is a serious incident or not?
What is Minimum Standards
OH NO! an CPS investigator is at a foster home. What do you do next?
What is-Ask follow up questions about why the investigator is there. Make sure the case manager tells the foster parent not to sign the AP form and to keep answers fact based. Make sure the foster parent sends you the contact information of the investigator. Communicate to all pertinent parties.
Who is our state licensing rep and contracting rep?
Who are Licia Lewis and Talin Page (Licensing Rep) and Diana Pina (Contracting)?
OH NO! A child (age 16) has ran away and foster parent has not been able to find them for the last 30 minutes.
What is- Make sure Clinicial has been called and dispatched to the home. Look in Minimum Standard to confirm the time line for when we need to report a runaway.
BONUS- How long can a 16 year old be absent for?
Emergency placement occurred at 2 am and the case manager comes into work at 8 am, what do you do?
What is- ask follow questions about why they are here and not sleeping. If it is paperwork related, it can be delegated within the team or wait until they get rest; then send them home to get rest.
List three situations that would result in a serious incident report/calling the hotline.
1. Child is admitted to a hospital
2. Child makes an outcry of abuse and neglect.
3. Child is arrested, indicted or charged with a crime.
4. Child has an unauthorized absence
Look at Minimum Standards 749.501
OH NO! a 4 year old is absent from the home, how long do we wait to inform the state?
What is- Immediately to Law Enforcement upon determining the child is not on the premises. To State Licensing within 2 hours of notifying law enforcement.
There is a large sibling group being placed in multiple homes, and the placements are occurring at the same time. What do you do?
Who should be contacted first if you or a family are having to call the hotline?
Who is Amanda Boyd.
OH NO! A foster parent gets arrested, What do you do first?
What is- Make sure the children in the home have appropriate supervision, dispatch clinicial to the home. Notify the hotline of the arrest, notify State Licensing and CPS. Make sure the serious incident report is completed within a timely manner.
What is- Ask case manager to stop placement paperwork and talk to the foster parent about whether or not that they want to continue placement. If they want to continue, have the foster parent email the case manager and you as the supervisor to confirm their acceptance. If not, we will need to inform CPS that CPU sent out the wrong information and we cannot move forward with placement. Make sure to inform the Placement Coordinator ASAP so that we can locate another home.
How long do you have when an outcry of abuse is made by a child?
When is-As soon as CPA becomes aware of it