Professionalism & Expectations
This documentation must be filled out to address performance or conduct issues of staff.
What is Accountability Form?
Ice has been provided to a participant who then asks to go back in to the match.
What is once ice is provided, they may no longer participate that evening?
The day of the week that we program most of Unified Intramurals.
What is Thursday?
The three ways an IM game participant may check in.
What are University ID, Government Issued ID, or OSU Live Banner?
The undergraduate school of our 3 GAs.
What are Penn State, Texas A&M, and Iowa?
This phrase is the golden rule of listening on shift.
What is "listen to understand, not to respond"?
A participant who was ejected in a Men's 7:00 game is now playing in a Co-ed 8:00 game with 5 minutes to play.
What is inform the participant they are now suspended and must meet with a GA (ejection slip), forfeit the 8:00 game and explain to both teams the reason, and contact a GA about what happened?
Instead of saying "disabled person", supervisors & specialists should use this type of language.
What is People First Language?
The general rule of thumb for eligibility to play Intramurals.
What is, if they can get into the Colvin?
The number of OSU football wins since Dylan has been here.
What is 4 wins?
Radio use on shift must consist of these two types of information and these two types only.
What are Professional & Relevant information?
The ways you might manage an unpaid participant attempting to check in for an IM game.
What are ask them if they have a Colvin membership and PlayPass / Contact a GA / View IMLeagues Browser - Member Management?
The 4 types of communication we discuss in our trainings.
What are Verbal, Nonverbal, Visual, and Written?
Two examples of what a team may protest & two they cannot.
Protest: Player eligibility, rule interpretation/enforcement
Cannot Protest: Flag guarding, ball out of bounds, etc. (judgement)
The newest club to join our Competitive Sports Program.
What is Firefighter Club?
The qualities of being an approachable leader on shift.
What are "Every participant should be treated as a first-timer" / The "Platinum Rule - Treat others the way they want to be treated" / Body language & tone - understanding "Intent vs Impact"?
At halftime of an intramural soccer playoff game team A protests team B for having multiple club members.
What is gather the list of potential club players, contact a GA to check if the players have checked into 3 club practices, and resume the game play under protest?
The 3 Unified Sports we will offer for Spring 2026.
What are 5v5 Basketball, Kickball, and 3v3 Basketball?
The college athlete & club athlete participation in IMs rule.
What is College Athletes: cannot participate in the sport corresponding to the sport they practiced / played on for one academic year and Club Athlete Participation: Corresponding IM sports cannot have more than 2 Club Members compete?
The number of IM unique participants in the Fall 2025 season within 500.
What is 3,684?
All staff communication should be professional in these four aspects.
What are time, place, delivery, and method?
Midway through a busy flag football intramural night, a participant has a bloody nose, an official reports that equipment is missing from a field, and a lightning alert pops up on Perry Weather 12 miles away. List a step-by-step response to manage staff, participants, and safety while keeping the shift organized.
What is prioritize safety first (care for bloody nose and have co-sup/specialist check Perry Weather - clear fields if lightning becomes closer), delegate staff to locate/replace equipment, communicate updates promptly to GAs, and maintain professionalism, good customer service, and kindness while documenting the incident in the end-of-shift report?
3 of the 4 pillars of customer service.
What are Personalized, Proactive, Competent, and Convenient?
The forfeit/default score for Indoor Soccer, Basketball, Softball, and Flag Football.
What are 10-0 (indoor soccer), 20-0 (5v5 basketball), 10-0 (softball), and 19-0 (flag football)?
Three of the awards that we award to clubs at the end of the year.
What are Club of the year, Competitive Achievement, Growth Award, Fundraising Award, Cowboy Community Award?