Week 1
Running a team effectively is compared to managing this type of enterprise.
What is "a small business"?
This tool is available for supervisor to manage payroll and HR functions.
What is Paylocity?
This type of employee has the experience, knowledge, and desire to be the very best at their job.
What is a Superstar?
This is the first step to ensure a successful, respectful conversation, where safety is the primary focus.
What is "prepare in advance"?
This time management concept suggests that tasks taking two minutes or less should be done immediately to prevent small tasks from piling up and overwhelming you.
What is the 2-minute rule?
Supervisors are no longer allowed to participate in these negative, unproductive conversations among employees.
What are "employee pity parties"?
MMARS' primary Main Thing.
What is to provide excellent case management services?
To maintain consistency, security, and accessibility, organizations should adopt a clear and logical structure for these.
What are employee files?
In this type of conversation, stakes are high, emotions run high, and opinions differ between the individuals involved. It could occur in settings such as the workplace or personal relationships.
What is a "Crucial Conversation"?
Delegating, Automate Repetitive Tasks, Batching Similar Tasks, Limiting Time Spent on Email, Setting Clear Goals and Deadlines,
What are organizational strategies?
New supervisors must stop seeing themselves as passengers and start acting as this.
What is "a driver"?
This method helps determine the order of task completion based on importance and urgency.
What is prioritization?
The three key steps to maintaining a strong workforce are hiring good employees, coaching all team members to improve, and doing this to employees who are not carrying their share of the load.
What is dehiring?
This method involves listening to understand the speaker's point of view and demonstrating empathy, which are key skills in conflict resolution.
What is "active listening"?
Faster navigation, increased productivity, reduced cognitive load, consistency across platforms, and minimized distractions are benefits usually associated with these functions.
What are Keyboard shortcuts?
A well-run team must align with the company's vision and mission by setting these specific, achievable objectives.
What are "SMART goals"?
This systematic process identifies the fundamental cause of a problem.
What is Root Cause Analysis?
The formula used to determine a team's productivity percentage.
What is “Actual Units/Expected units times 100”
When delivering a negative performance review or addressing a workplace conflict, it's essential to manage this aspect by staying calm and not allowing emotions to drive the conversation.
What is "managing emotions"?
This concept emphasizes the importance of carefully selecting employees, with the idea that hiring the right people makes management easier, while hiring the wrong people creates the greatest liability for an organization.
What is "Hire Tough?"
In leadership training, responsibility is directly linked to this important concept.
What is "accountability"?
Effective use of this technique leads to these benefits: efficiency, empowerment, skill development, and enhanced team dynamics.
What are the 5 benefits of delegation?
KPIs are designed to be objective-focused, measurable, actionable, and this—ensuring they align with specific deadlines.
What is time-bound?
This policy-related task is crucial for avoiding legal complications, such as EEOC claims, and is necessary when handling issues like disciplinary actions or accommodation requests.
What is "effective documentation"?
This four-category framework is used to classify actions or tasks based on whether they are executed correctly or incorrectly, dividing them into "Main Things done Right," "Wrong Things done Right," "Main Things done Wrong," and "Wrong Things done Wrong."
What are the categories of task classification?