Park Role and Chain of Command
Who do you as a supervisor directly report to?
The park manager/supervisor
What time is your first lifeguard supposed to be in chair for?
10am
Who does you schedule get shared with?
Lifeguards/Park Supervisor
What are the two types of conflict?
Physical and Verbal
What form must be filled out daily?
The daily log
Why is the chain of command important?
Organization and structure
Your lifeguards told you they finished breaking down the beach. What do you do?
How far in advance should your schedule be posted?
At least two weeks before its start date
What is emotional intelligence?
The ability to know and understand your own emotions and the emotions of others.
What two pieces of information MUST be included somewhere on every form?
Date and Park
Who should you report a base lifeguards skill issues to?
Park supervisor AND A Beach Director
How often must skills training/physical training be conducted?
Daily if possible (maybe not on weekends)
A lifeguard asks for a weekend off in July. How far in advance should that request be made?
At least two weeks in advance.
What can lead to conflict?
Misunderstanding/Misinterpretation/Different Values/Unrealistic Goals
You treat three patients involved in a minor bike accident. How many injury reports do you need to fill out?
Three. One for each patient
What is your role as a supervisor?
Act as a liaison/Manage the base guards
What time do your tower guards call down for the day in normal circumstances?
6pm
A lifeguard asks for time off. Who else should you share that information with?
Park Supervisor
(Unless they have told you otherwise)
You can't always avoid conflict but what are some ways to try to reduce conflict in the workplace?
Communicate clearly/set realistic goals/enforce rules fairly and consistently
Where do you document that you closed the beach for a hour for a code brown?
The bottom half of the daily log
Who should you report a personnel issue to?
Park supervisor
You need to check your equipment, set a rotation, check the beach and water, make sure the guards are getting out on time, the shack is a mess, and you have a 10:30 meeting. How can you make sure everything gets done?
Delegate tasks/assign tasks/ ask guards to help
Billy the guard forgot to tell you he needs this weekend of for his goldfish's birthday party. What do you do?
Remind him of the RTO policy, see if you can accommodate the late request, tell him to see if another guard will trade shifts with him
Your base guard is trying to enforce the rules but a patron is getting agitated with them. They called you over to assist them, but even with all this amazing training you've received, the patron is continuing to get more agitated. Who do you call?
Park supervisor/ENCONN/Law Enforcement/ENCONN Rangers
Why is it important that all forms are filled out correctly, with accurate information, and in a timely manner?
They are legal documents that potentially could be used in court
Bonus answer: So Alex doesn't have to chase guards down to fix paperwork all summer