Park Role and Chain of Command
What's My Job Again?
Scheduling
Different People and How to Work With Them
Forms, Form, and More Forms
100

Who do you as a supervisor directly report to?

The park manager/supervisor

100

What time is your first lifeguard supposed to be in chair for?

10am

100

Who does you schedule get shared with?

Lifeguards/Park Supervisor

100

What are the two types of conflict?

Physical and Verbal

100

What form must be filled out daily?

The daily log

200

Why is the chain of command important?

Organization and structure

200

Your lifeguards told you they finished breaking down the beach. What do you do?

Double check all the equipment was brought in.
200

How far in advance should your schedule be posted?

At least two weeks before its start date

200

What is emotional intelligence? 

The ability to know and understand your own emotions and the emotions of others.

200

What two pieces of information MUST be included somewhere on every form?

Date and Park

300

Who should you report a base lifeguards skill issues to?

Park supervisor AND A Beach Director

300

How often must skills training/physical training be conducted?

Daily if possible (maybe not on weekends)

300

A lifeguard asks for a weekend off in July. How far in advance should that request be made?

At least two weeks in advance.

300

What can lead to conflict?

Misunderstanding/Misinterpretation/Different Values/Unrealistic Goals

300

You treat three patients involved in a minor bike accident. How many injury reports do you need to fill out?

Three. One for each patient

400

What is your role as a supervisor?

Act as a liaison/Manage the base guards 

400

What time do your tower guards call down for the day in normal circumstances? 

6pm

400

A lifeguard asks for time off. Who else should you share that information with?

Park Supervisor
(Unless they have told you otherwise)

400

You can't always avoid conflict but what are some ways to try to reduce conflict in the workplace?

Communicate clearly/set realistic goals/enforce rules fairly and consistently

400

Where do you document that you closed the beach for a hour for a code brown?

The bottom half of the daily log

500

Who should you report a personnel issue to?

Park supervisor 

500

You need to check your equipment, set a rotation, check the beach and water, make sure the guards are getting out on time, the shack is a mess, and you have a 10:30 meeting. How can you make sure everything gets done?

Delegate tasks/assign tasks/ ask guards to help

500

Billy the guard forgot to tell you he needs this weekend of for his goldfish's birthday party. What do you do?

Remind him of the RTO policy, see if you can accommodate the late request, tell him to see if another guard will trade shifts with him

500

Your base guard is trying to enforce the rules but a patron is getting agitated with them. They called you over to assist them, but even with all this amazing training you've received, the patron is continuing to get more agitated. Who do you call?

Park supervisor/ENCONN/Law Enforcement/ENCONN Rangers

500

Why is it important that all forms are filled out correctly, with accurate information, and in a timely manner? 

They are legal documents that potentially could be used in court

Bonus answer: So Alex doesn't have to chase guards down to fix paperwork all summer

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