EMCARA QUESTIONS
What new service will we be able to offer with Lucet?
Mental health
What symbol do we use to remove a territory from the dialer?
!
Which IHA campaigns require authentication?
BF17, BF17 Spanish and AC18
During your initial visit, the provider will work with you to develop what kind of plan that will be shared with whom?
Personalized it will be shared with your primary doctor.
Who won the best soccer player 2024?
Rodri
What is the name of the CFO – Chief Financial Officer?
David Lombardi
How do you pull up availability for a specific provider?
Enter the provider’s name in Launch Scheduling Flo
What are the rules for scheduling the next day appts for IHA BF17?
Monday - Thursday after 12PM ET: no next-day appointments should be scheduled
Friday after 12PM ET: no next-day, weekend, or Monday appointments should be scheduled
What is the extra urgency question that has to be answered for members in EC/UC?
Is the member in hospice, palliative care, E Health, Lifespan’s community Connections or Wellbe
Which Brit won 6 awards at the 2024 Brit Awards? 200
Raye
What date, city and state was Emcara Health Launched?
October 11, 2021 in Franklin, Tennessee
What is the process to set up a call reminder for a member?
In the engage box go to reminders, set day/time, check callback number, make sure campaign applied and add any notes in reminder. Set member requested call back. If a day and time was specified add in comments
When you receive an IB Call with no name or member ID and the call disconnects. What are the steps? And is a ghost call needed?
Disposition member inquiry & note disconnected ; no ghost dial needed
How long does it take for the provider to show up in the middle of the night?
We have an after-hours call so they are responsive immediately and they will assess whether they need to be there in person, etc. after assessing.
What is the real name of the supervillain known as The Joker, Batman's arch-nemesis?
Jack White
What is Emcara Health’s mission?
To provide integrated, innovative people-centered services that foster attraction, retention and development of people leaders and colleagues to build a motivated, engaged, & high-performing workforce.
If you have already dispositioned a call but need to add additional comments where can you do this?
On the member's file go to more and find Tasks. Under Call Log, click on your last call and add note in the comment section
How many covid questions were there during covid? And what were they?
1.Are you or anyone else in your household currently experiencing the following:
2. Have you or anyone in your household been recently exposed to anyone with these symptoms?
Can a NP schedule a telephonic appointment before the IV? And why?
Yes. TS NP may schedule telephonic/communication before in home IV to review meds/medical history and verify their address
Which celebrity daughter starred in the new Lion King movie Mufasa and as which character?
Blue Ivy, Beyonce’s daughter played Princess Kiara
Which agent was picked to be on the Pop HealthCare website and is currently employed?
Michael Simmons
When using the language line, what is our 5-digit company code?
19948
Who was the first client we had that was not a Medicare plan?
Oscar in NY
Who qualifies/does not qualify for the program and who determines eligibility?
The insurance company determines who is eligible. Members who are in a nursing home, pregnant women, people on transplant list, anyone who is on dialysis or people on hospice are not eligible for enrollment. *If member states they are in the hospital we cannot schedule until member is home.
How many times did Ross Geller get divorced on friends and from who?
3 times, Carol, Emily and Rachael