The ability to guide and influence the opinions, attitudes, and behavior of others.
What is leadership?
100
The supervisory style that relies on formal authority, threats, pressure, and close control.
What is autocratic supervision?
100
Command, task, friendship and special interest.
What are the four major types of employee work groups?
100
Race, color, religion, gender, national origin, age,disability or sexual orientaion.
What are protected-group/protected-class employees?
100
Someone with a disability who can perform the essential components of a job with or without a reasonable accommodation on the part of the employer.
What is a qualified disabled individual?
200
The notion that the needs of followers are looked after such that they can be the best they can be.
What is servant-leadership?
200
Reasonable, understandable, specific, time-limited and congruent.
What are guidelines for issuing good directives?
200
An employee work group that comes together to accomplish a specific task or project.
What is a task group or a cross-functional team?
200
Objective, uniform in application, consistent in effect, and have job relatedness.
What is the "ouch" test in supervising employees?
200
The obligation of a subordinate to perform duties as required by the supervisor.
What is responsibility?
300
Direction, trust, hope and results.
What are four things people want from their leaders?
300
A management style in which the supervisor seeks employee input in regards to the feasibility, workability, extent and content of a problem before making a decision.
What is participative management?
300
Commitment to the group; commitment to the objectives; ten or fewer individuals; and individuals with complementary skills.
What principles are associated with effective work teams?
300
A grown woman of 42, refused to give up her seat on a bus in Montgomery, Alabama.
Who is Rosa Parks?
300
The supervisor confers upon employees the right and power to act, to use certain resources, and to make decisions within prescribed limits.
What is granting authority?
400
Foresight, conceptualization, commitment to growth of people, awareness, persuasion, listening, empathy, healing, stewardship and building community.
What are the keys to unlocking your employees' potential?
400
The process of entrusting duties and related authority to subordinates.
What is delegation?
400
People working cooperatively to solve problems and achieve goals important to the group.
What is teamwork?
400
Use of demeaning language or judgments, usually by men toward women.
What is sexual stereotyping?
400
An informal grouping of employees who have similar personal characteristics and social interests.
What is a friendship group?
500
No one leadership style is best; the appropriate style depends on a multitude of factors.
What is contingency-style leadership?
500
The obligation one has to one's boss and the expectation that employees will accept credit or blame for the results achieved in performing assigned tasks.
What is accountability?
500
Bullies at work; workplace incivility; workplane violence; and the impact on downsizing and outsourcing.
What are factors influencing employee morale?
500
Requires that an eligible employee (male or female) be granted 12 weeks of unpaid leave during a 12 month period for birth and care of a newborn, to care for an immediate family member or to care for oneself.
What is the Family Medical Leave Act (FLMA)?
500
Members share a common purpose, are physically separated by time and/or space, and primarily interact electroncially.