Store Culture
What should all associate be wearing while working? according to scoop training
What is uniform, supplement king Crew neck and black pants, closed toe shoes.
What is the first response of an associate when a customer enters the store?
What is a smile and a hello?
"Have you shopped with us before?"
What is the phrase associates to use at checkout?
Question that helps you understand the needs of your customer?
What is "What brings you in?"
When does an online customer earn free shipping?
What is $59.99 plus?
How should the store appear from top to ceiling?
What is immaculately clean?
How many seconds should you give the customer to settle into the store after entering the store and the initial greeting?
What is 10-15 seconds?
What should associates do as when the customer notifies them they are not an existing customer?
What is "Royalty Rewards Program"?
Key word to focus on when talking to customers about products.
What is "Goals"?
What perk does royalty rewards program offer?
What is Royalty Reward Points
The music should feel fun, upbeat, and at an appropriate level to have a conversation.
What is the Top 40 Hits with no profanity?
Type of questions to start every conversation.
What is open-ended like, "What brings you in today?"?
"Can I get you started?"
What is Royalty Rewards Program?
Name 3 recommendations for improve sleep goals.
What is:
sleep aids, greens, BCAA/EAA's, multivitamin, and adrenal support?
What can a customer use Royalty Rewards Points for?
What is anything?
Following the plan on the company's communication platform, the store is set up with no gaps on the shelves.
What is the merchandising guide on scoop?
What tool should be handed to the customer while explaining the store flow?
What is a flyer?
Mix and Match Bars and Drinks
FREE over $40, FREE over $125, FREE over $300
What are Royalty Rewards Programs?
Name 3 recommendations for gain mass/muscle goals.
What is:
Mass gainer protein, creatine monohydrate, greens, BCAA/EAA's, pre-workout?
What is each royalty reward point worth?
What is $1?
On the floor, not behind the counter.
What is where the associate should be?
What should associates focus on when helping the customer choose products?
What is/are the customers goal?
With same email, customer can view their points balance, earn points, and use points.
What is an online account?
Name 4 recommendations for weight loss goals.
What is:
Isolate protein, greens, BCAA/EAA's, Fat burner, multivitamin, low-cal substitutes?
Caffeine, Epinephrine
What is a stimulant?