Redirects
if a driver can not be redirected what is the next step?
•Request for driver to find a safe location to drop trailer for ITR
•Submit request for recovery through WIM page or Slack recovery
What is the max time given for pre and post call?
60 for each (2 minutes total)
What are some avoidable noises?
Noises like TV's, speakers, and parties/conversations.
Do we have a spreadsheet that lets us know if we need to set up a tow or WO and which vendor to send out?
if a site is refusing driver or rejecting the load what is the first thing we will look for?
we will look for the closest sort centers near the drop location
How long can we put a carrier/driver on hold before having to check back in with them?
5 minutes
What are noises that are inevitable?
Noises such as children crying, pets barking, and landscaping.
If a driver is having a tire issue with their tractor OTR, which vendor do we assign to the work order?
We will assigned Goodyear.
What 3 types of sites are NOT an acceptable place for drop off?
Delivery Stations
Airports
NON-sort centers
Are we allowed to have small talk with carriers instead of put them on hold while working?
Yes it is preferred to make small talk rather then place a carrier on hold
Where is an allowable area for us to set up our work space?
Any where it is quiet, away from distractions, and has a strong internet connection.
Should the OTR, FN, and AAP Links we post into the load notes be visible to the carrier?
No, the links should never be visible to carriers. Only the reference numbers should be visible.
what percentage of yard utilization must a site be under in order to redirect?
85%
What is the first thing we do once we accept the wim?
The first thing we do is find the callback phone number and dial out.
Why might we not want to use out laptops speakers for communicating?
We don't want to use our laptops speakers because they pick up almost all background noise and can cause echoing.
a driver calls in to report they are unable to uncouple from trailer what do we create to resolve this issue?
OTR and fleetnet
if unable to flip a fmer to transfers redirects what is the next step?
create a lane/TNT route
Why is it important to make the call out to the driver or carrier first?
It lets us get to the root cause of the issue causing the disruption the fastest. Carrier may put wrong information on case or maybe even call back on an entirely different VRID.
While in office is it okay conversations with your peers?
Yes we can, but we need to be conscious about where and what we are speaking about.
Driver called in and let us know that their check engine light came on while they were bobtailing to there next stop. What are the following steps we need complete in order to resolve this issue?
first confirm if driver feels comfortable driving the unit, if not, an OTR and Fleet Net tow will be set up to recover tractor and make sure driver makes it back to carrier yard safely.