Systems
The system used for Order Management, Inventory Management, and Logistics
What is Gscope?
This article explains the escalation workflow for scenarios that require the creation of a JIRA ticket. (what is the kb number?)
What is KB 9623 (INTERNAL USE: Escalation Tickets - JIRA Boards and Salesforce Tickets?)
The system used determine if there is inventory showing for an item.
What is GSCOPE?
Inform the partner to place the case in this status if they are unable to fulfill order because an item is out of stock.
What is backorder status? ( template UA - 55 - DSV Out of Stock)
The source of truth for all unpublishing reasons.
What is Atom?
Associates should always set the ticket's _______ to Partner Operations.
What is submitting business group?
The system used to determine if an item is unpublished due to local geo.
What is ATOM?
The workflow for assisting a supplier with an order that is in shipped status, but is not able to be shipped.
What is reach out to cca by email to refund the customer?
Sometimes the content of a listing looks great on the back end, but that quality doesn't reflect on-site for sellers. Try to clear the block in the system by re-ingesting the item in this system
What is Editorial?
The ticket created if buyers/merchants run into a technical issue approving cost changes.
What is retail team support?
Check this if the item is receiving "no item found given SKU" error.
What is item catalog?
This article provides the workflow for assisting a partner that reaches out in regard to an order with an invalid shipping address
What is kb 7965 INTERNAL USE: Invalid/Incomplete Address?
If unable to process the updates submitted by a supplier through basic troubleshooting steps, an L1 associate can assist the supplier by updating their content in this app
What is Isam?
The JIRA created for Unpublished items on "item" level instead of "offer" level
What is a RCT ticket? (RCT - Shadow Warriors OfferStore)
The first thing we check if an supplier is experiencing error with an inventory update.
What is item an inventory update spreadsheet?
Cases are transferred to this queue if a supplier is reporting their order was not received via EDI. The order is still in an open/active status and is available in GSCOPE.
What is DSV EDI tech ops? 4896
In order to locate the product type using this app you will click the 'View On Site' button in Supplier Center and locate the Product Type section at the top of the item listing.
What is Presto?
The expected SLA of OAR tickets.
What is up to 4 days? (24 hours to be assigned, up to 72 for resolution)
Check this system if an item has inventory error and is in a variant group. Ensure that the variation names are consistent between all items in capitalization and spaces used.
What is ISAM?
When an order is placed in backorder or discontinued status this charge of $5 is applied to each unit. There is an allowance is 0.1% of the total number of units shipped in the period.
What is a reject chargeback?