Invalid address
The DSV cannot fix the PO and requests a new PO with the correct address information, who do we reach out to?
Reso
To remove the feedback/comments on a product review, verify that one of the following issues exists please name 2 or more (total 4)
Incorrect star rating, Incorrect product, Inappropriate, Item update
What Strategic Business Unit would you create a service now ticket for?
Hardlines
We would refer to the merchant if an owned Supplier is unable to change a SKU. (T or F)
True
Always check the history of the case feed in Salesforce, as well as the order status and notes in GSCOPE before addressing the case. (T or F)
True
Customers may write negative reviews. Partners cannot ask to have negative reviews removed unless the review genuinely meets one of the criteria above. (T or F)
True
What would you do instead of a ServiceNow ticket, if an item is not in the SBU hard lines?
Email BPS directly
What is the first step in a SKU change?
Lock the items in GSCOPE
If the reso team doesn't respond within 48 hours for invalid address, what do we do
Send verbiage from KB 7965
reject the PO with an invalid address with an Unrecognized status in Supplier Center
Note: we do not cancel the order
Partner Support associates will need to fill and one of the two following forms what are the two called?
UGC Content Removal Request Form
UGC Content Migration
Who do you add to the watch list on a ServiceNow ticket?
Kevin and Sandy
What system would we use to submit a SKU change?
ATOM
The RESO team confirms an address but the address does not exist, is not serviceable or needs to be re-routed by the carrier: what are the 2 reasonings or 1
If possible, the partner may use DSV systems to accommodate the request to change the shipping address.
Otherwise, the partner should cancel the order, on behalf of the customer's request.
what is a UGC Content Removal Request Form
Used to remove an incorrect item review from a listing or to remove an incorrect partner review
Who will receive an email whenever a comment is added to the ticket, or it is resolved
The associate who owns the ticket.
The Supplier Stock number is another name for ___________.
SKU
The DSV can fix the address on their end and requests the correct information to ship on the original PO: what do we confirm?
Confirm that the address in GSCOPE matches what the DSV has a record of.
What is a UGC Content Migration
used to transfer a review from an incorrect item to the correct item
What information do you provide when emailing BPS?
Supplier name, Supplier ID, contact name, contact email address, Salesforce case number, List of all GTINs in question, what you are questions and additional notes
T or F We would resolve a SKU change case if the submission failed
True