DSV Order Management
Who do we contact for invalid address?
Email Reso
This item is unpublished because it doesn't have an active distribution center, what do we do?
Refer to the Checking Inventory workflow in the article INTERNAL USE: Inventory Issues (Supplier).
What type of Jira ticket would you create if an item is showing inventory in Reserves?
Kings Guard
What is the email template you would send when referring to the merchant?
Refer DSV to Buyer/Merchant
If the DSV is unable to update their inventory, what do we do?
Confirm the reason for cancellation.
Use the email template UA - 55 - DSV Out of Stock
This item is unpublished because it doesn't have a main image, what do we do?
Ask the DSV to upload an image for the item in Item 360.
NOTE: Always advise the DSV to make content changes on their end
Where would you go to find out if a large item has an LTL/Freight carrier method enabled?
Go to GSCOPE and select the Modules > Transportation > DC-CM mapping.
A Supplier would reach out to the merchant if they would like approval to sell a refurbished item. True or False
true
Suppliers must work with their buyer/merchant for assistance when adding sales restrictions to items for specific states. (T or F)
True, if a DSV Supplier wants to restrict orders from Hawaii, they need to reach out to their buyer/merchant.
This item was manually unpublished by our Online Retail team. To republish the item, email Business Process Support. What do we do?
Email the Business Process Support team (MDseops@wal-mart.com)
What do we do if the distributor ID for the Supplier show inactive in the Item-Distributor Combination Activation column?
Refer to the buyer/merchant using the email template ST - 31 - Buyer/Merchant Referral to Assign/Activate Ship Node.
How many days does a buyer/merchant have to respond to a supplier?
7 days
Refusing to Ship via USPS, what do we do?
Confirm the reason for cancellation.
Use the email template UA - 57 - DSV Refusing to Ship via USPS.
This item has been discontinued. What do we do?
refer to merchant
What do we do if the item has been locked by someone that is not included in the table provided
Email the buyer using the template and cc direct leadership for visibility.
What would you do if it has been more than 7 days and the merchant still has not responded?
Provide the next level of contact from Tango (L3) to the supplier
Transfer cases to the DSV Ops queue to help cancel orders for the following reasons:
100+ orders
50+ orders for Apple, Playstation, or Xbox items
Scenario not covered in this article
This item is unpublished because it's part of an inflex kit, what do we do?
Refer to merchant
What does it mean if the Sales cap is false?
This indicates the item has not hit the sales cap.
Associates must never blank contact information from Tango. L0, L1, or L2 (True or False)
True