Mars Canada Overview
In which Canadian city is Mars Canada's headquarters located?
Bolton, Ontario.
What was the main problem Mars Canada faced in its supply chain?
shipment delays leading to product recalls.
How often does Mars Canada have customer service meetings to discuss supply chain issues?
weekly
What another type of structure could Mars Canada use more to address supply chain challenges?
a virtual network structure.
What two types of organizational structures does Mars Canada combine in its approach?
mechanistic and organic structures
Name one of the three business segments Mars Inc. specializes in.
petcare, (Wrigley), or food and nutrition.
How does the time difference across Canada affect Mars Canada's supply chain?
affects when parties receive info and communications on recalls.
What did Mars Canada do to address shipment delays and product recalls?
direct disposal or return protocols for recalled products.
Mars Canada enhances its supply chain efficiency through a system that centralizes what aspect of their operations?
communication
Which approach prioritizes decentralization, flexibility, and adaptation?
the organic approach.
Name one of the 5 principles that lead the business.
quality, responsibility, mutuality to benefit stakeholders, efficiency, and freedom.
What specific aspect of supply chain disruptions did Mars Canada find challenging due to nationwide operations?
managing the time difference for communication across various regions
Besides customer communication, what type of meeting does Mars Canada hold to improve supply chain issues
meeting once a month with the supply chain team
Which Alternative approach promotes shared problem-solving and enables flexible responses?
cross-functional cooperation
Which approach places a strong emphasis on control and efficiency?
The mechanistic approach