Spares
Projects
Repairs
Impact
People
100

This is the primary metric of success for a supplier.

What is On Time Delivery (OTD)?

100

Before material is ordered, this document typically outlines what material is required to support the EA installation.

What is a Bill of Materials (BOM)?

100

The time it takes for a part to be received at a vendor, repaired, and returned is referred to as this.

What is turnaround time (TAT)?

100

When an out of service aircraft requires a part that is not readily available at that location, it is said to be this type of situation.

What is AOG (Aircraft on Ground)?

100

This person is regularly featured dancing at VM All-Hands.

Who is Jack Hamilton?

200

When a discrepancy prevents an order from being received into the bin, it's referred to as this.

What is a receiving exception?
200

EAs are often completed in an effort to improve this.

What is Aircraft performance or efficiency?

200

The comprehensive process of disassembling, inspecting, repairing, and replacing components to restore a part to "like new" specifications, it can then be certified in this condition.

What is overhauled?

200

When a part is required to be replaced, but not necessarily right away, the part likely appears on this list. 

What is the Minimum Equipment List (MEL)?

200

This person once ordered a costume through DoorDash the day of a virtual team Halloween celebration. 

Who is Sherene Vespry?

300

This process limits the number of units a supplier is able or willing to provide, typically because their global demand exceeds their available supply.

What is allocation control?

300

This process ensures all necessary parts for a project are grouped and delivered together to an aircraft.

What is kitting?

300

This type of exchange happens when a serial number is received from the supplier that differs from the serial number we shipped to them. 

What is an exchange?

300

This term indicates there is no material available in any United location available for use by Maintenance.

What is stockout?
300

This person has worked for a whopping SEVEN airlines.

Who is Jason Vasquez?

400

When an alternate supplier is required to support an open order, the order and part information can be found here.

What is the Re-Source Shared File?

400

Two key data points must be aligned for the successful implementation of a project: The material delivery schedule, and this.

What is the maintenance schedule?

400

This term describes when a repair vendor cannot replicate the problem with a component that caused it to be removed from the aircraft.

What is "no fault found"?

400

The act of removing a part from a kit or aircraft to support urgent demand is called this.

What is cannibalizing or robbing?

400

This person successfully summoned a dolphin using a vocal dolphin call in South Carolina.

Who is Sydney Otto?

500

This document, signed by the reviewing engineer, is typically required when buying a rotable part in used-serviceable condition.

What is the Surplus Procurement Authorization and Inspection Request (SPAIR)?

500

This internal engineering process ensures EAs are compliant with safety, regulatory, and design standards before they are released.

What is engineering review?

500

This term is used when the purchase of a new (to UA) serviceable unit makes more economic sense than the repair of an old unit.

What is "Beyond Economic Repair" (BER)?

500

The rate at which a part is available when and where it is required is referred to as this.

What is service level?

500

This person's significant other is a skilled at restoring vacuum cleaners. 

Who is Victoria Chang?

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