Key Components of SCM
This process involves acquiring goods and services, such as food, linens, and toiletries, from reliable suppliers.
Procurement
Buying goods from local farmers and suppliers to reduce carbon footprints is an example of this sustainable practice.
LOCAL AND SEASONAL SOURCING
One major challenge in hotel SCM is managing this type of inventory, which includes fresh produce, dairy, and meats.
PERISHABLE GOODS
This technology automates the ordering process and tracks real-time inventory levels.
AUTOMATED ORDERING SYSTEM
Ensuring that hotel supplies, like toiletries and linens, are always available improves this key guest experience factor.
CUSTOMER SATISFACTION
This aspect of SCM ensures goods are stored properly to maintain their quality and prevent spoilage.
This term refers to procuring goods from suppliers who prioritize ethical labor practices and eco-friendly operations.
ETHICAL SOURCING
Hotels often struggle with fluctuating demand due to high and low tourism seasons. What is this challenge called?
SEASONAL VARIABILITY
What type of forecasting tool do hotels use to predict demand based on historical trends and events?
PREDICTIVE ANALYTICS
Gathering guest reviews and feedback helps hotels improve their supply chain processes. What is this practice called?
FEEDBACK MANAGEMENT
This process involves balancing supply with anticipated demand by monitoring stock levels and consumption rates.
INVENTORY MANAGMENT
Name one technology that helps hotels reduce food waste by tracking ingredient usage in real time.
INVENTORY MANAGEMENT SYSTEM
The cost of these goods, such as food and energy, fluctuates due to market conditions, impacting hotel budgets.
PRICE VOLATILITY COSTS
Hotels build long-term relationships with key suppliers to ensure reliability and negotiate better deals. What is this practice called?
SUPPLIER RELATIONSHIP MANAGEMENT
A well-managed supply chain ensures that food and beverage quality remains high, contributing to what key guest experience factor?
FOOD QUALITY CONSISTENCY
Name the technology used in hospitality to integrate different operational areas, such as procurement and front desk operations.
Enterprise Resource Planning (ERP)
This sustainability practice involves reducing single-use plastics, reusing materials, and implementing recycling programs.
WASTE REDUCTION
What challenge arises when hotels must make last-minute purchases to meet unexpected demand?
EMERGENCY PURCHASES
Name a system used in hospitality that integrates procurement, inventory management, and guest reservations.
What is a Property Management System (PMS)?
Hotels use supply chain data to personalize guest experiences, such as offering preferred room amenities. What is this process called?
DATA DRIVEN CUSTOMIZATION
In supply chain management, what are the two critical activities that ensure the efficient movement and safekeeping of goods?
TRANSPORTATION AND WAREHOUSING
Hotels can conserve resources by using these types of appliances, which use less energy and water while maintaining efficiency.
ENERGY- EFFICIENT AND WATER-SAVING TECHNOLOGIES
REGULATORY COMPLIANCE
This strategy helps hotels cut costs and reduce excess stock by ensuring that procurement is aligned with actual guest demand.
Just-in-Time (JIT) inventory management
High-quality supplier relationships ensure smooth service operations and enhance guest satisfaction. What is one major benefit of these partnerships?
SERVICE RELIABILITY