FORECASTING
In business forecasting, what is usually considered a long-term time period?
Two years or longer (p 52)
A project milestone is a specific event to be reached by a particular point in time.
TRUE or FALSE
TRUE
Specific events to be reached at points in time are called project milestones.
One trade-off illustrated by the product-process matrix is between flexibility and cost.
TRUE or FALSE
TRUE
To produce nonstandard products at relatively low volumes, workcenters (flexible) should be used. A highly standardized product (low-cost commodity) produced at high volumes should be produced using an assembly line or a continuous process
A service system with a high degree of customer contact is less difficult to control than a low degree of customer contact service system.
TRUE or FALSE
FALSE
Service systems with a high degree of customer contact are more difficult to control than those with a low degree of customer contact.
The term "value" refers to the relationship between quality and the price paid by the consumer.
TRUE or FALSE
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
Which of the following forecasting methods is very dependent on selection of the right individuals who will judgmentally be used to actually generate the forecast?
Time series analysis, Simple moving average,
Weighted moving average, Delphi method, Panel consensus
Delphi method
The step-by-step procedure for the Delphi method is: 1. Choose the experts to participate. There should be a variety of knowledgeable people in different areas.
A project can be subdivided into which of the following?
Job orders, Sub-jobs, Work packages, Sub-paths, Events and decisions
Work packages
When balancing an assembly line, which of the following is not a way to reduce the longest task time below the required workstation cycle time?
Upgrade the equipment, Assign a roaming helper to support the line, Split the task between two workstations, Speed up the assembly line transfer mechanism, Use a more skilled worker
Speed up the assembly line transfer mechanism
Which of the following is not a suggestion for managing queues presented in the textbook?
Train your servers to be friendly, Segment the customers, Determine an acceptable waiting time for your customers, Inform your customers of what to expect, Encourage customers to come during slack periods
Determine an acceptable waiting time for your customers
It is critical that a sustainable strategy meet the needs of shareholders and employees. It is also highly desirable that it preserves the environment.
TRUE or FALSE
FALSE
A sustainable strategy that meets the needs of shareholders and employees while preserving the environment is critical.
Which of the following forecasting methods uses executive judgment as its primary component for forecasting?
Historical analogy, Time series analysis, Panel consensus, Market research, Linear regression
Panel consensus
What is a work breakdown structure?
A list of the activities making up the higher levels of the project - A definition of the hierarchy of project tasks, subtasks, and work packages - A depiction of the activities making up a project - A Gantt chart - A structure that is incompatible with the Critical Path Method
A definition of the hierarchy of project tasks, subtasks, and work packages.
The work breakdown structure defines the hierarchy of project tasks, subtasks, and work packages.
Which of the following is not considered a major work flow structure?
Work Center, Project, Assembly line, Fabrication, Continuous Flow
Fabrication
The formats by which a facility is arranged are defined by the general pattern of work flow; there are five basic structures (project, workcenter, manufacturing cell, assembly line, and continuous process).
Which of the following are the three major components of a queuing system?
The source population, how customers exit the system, and the queuing discipline, The number of servers, the service speed and the waiting line, The source population, how the customer exits the system, and the servicing system, The source population and the way customers arrive at the system, the serving systems, and how customers exit the system, The service speed, the queue discipline and the waiting line
The source population and the way customers arrive at the system, the serving systems, and how customers exit the system.
59. One reason for studying operations and supply chain management (OSCM) is which of the following?
OSCM is essential for understanding organizational behavior, Most business graduates do OSCM work regardless of their job title, All managers should understand the basic principles that guide the design of transformation processes, OSCM is a required course in all business degree programs,
OSCM is the most rigorous business discipline
All managers should understand the basic principles that guide the design of transformation processes.
All managers should understand the basic principles that guide the design of transformation processes.
All managers should understand the basic principles that guide the design of transformation processes.
Which of the following forecasting methodologies is considered a time series forecasting technique?
Simple moving average, Market research, Leading indicators, Historical analogy, Simulation
Simple moving average
Simple moving average is the only choice that attempts to predict future values of demand based upon past data.
43. In a Gantt chart the horizontal axis is usually which of the following?
Activities, Cost, Profit, Time, Milestones
Time - See exhibit 5.4a.
Which of the following is a basic type of process structure?
Process flow diagram, Product matrix, Process matrix, Workcenter, Manual assembly
Workcenter
The formats by which a facility is arranged are defined by the general pattern of work flow; there are five basic structures (project, workcenter, manufacturing cell, assembly line, and continuous process).
The term "queue discipline" involves the art of controlling surly and unruly customers who have become irritated by waiting.
TRUE or FALSE
FALSE
A queue discipline is a priority rule or set of rules for determining the order of service to customers in a waiting line.
61. Which of the following are defined as core goods?
Chemicals, Airlines, Data storage systems, Hotels, None of these
Data storage systems
Which of the following is not one of the basic forecasting types discussed in the text?
Qualitative, Time series analysis, Causal relationships, Simulation, Force field analysis
Force field analysis
Forecasting can be classified into four basic types: qualitative, time series analysis, causal relationships, and simulation.
Which of the following is a graphic project report used in project management?
Project proposal, Approved project plan, Humphrey chart, Equipment and supplies chart, Cost and performance tracking schedule
Cost and performance tracking schedule
51. The placement of which of the following is not determined by production process organization decisions?
Departments, Workgroups, Workstations, Machines, Emergency exits
Emergency exits
Emergency exits are determined by safety concerns, not by production process organization decisions.
32. A car wash is an example of a single channel, multiphase queuing system.
TRUE or FALSE
TRUE
Single channel, multiphase. A car wash is an illustration because a series of services (vacuuming, wetting, washing, rinsing, drying, window cleaning, and parking) is performed in a fairly uniform sequence.
Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street?
Inventory turnover, Revenue per employee,
Receivable turnover, Earnings per share, Asset turnover
Earnings per share
Earnings per Share is not a measure of operations and supply chain efficiency.