Admin Guided Actions
Please complete the statement of permission: “I, [ ], authorize Esri Inc. to ___________ my ArcGIS Online account, organization, and/or content in order to resolve the issues outlined in case.”
What is to access and modify
What were Incidents called before March 2023?
What is an SP (Saas Performance)
What is the only type of item that can be recovered through a data recovery request?
What is a hosted feature service
What is a tool (not technically supported by ESS) that analysts can use to review customer JSON or transfer content?
What is AGOL assistant
Which celebrity is featured in TTT announcements?
What is Guy Fieri
Who is the cartoon historical figure that displays on the initial Guided Actions window?
Who is Einstein
What is the highest priority for an Incident: P1 or P5?
What is P1
True or false: is a permission statement needed for a Remove Residual (Tile/Feature) Services Process Based Tech Assist?
This response format makes the REST API easy and readable.
What is PJSON
Name any SDO pet!
Who is Annie, Grace, Leroy, Barney, Luna, Ellie, CB and Alfie.
What is the default user type that is added by SDO when a temporary user type is needed to complete an admin swap?
What is the Creator User Type
Where are major Incidents posted for the public?
What is the ArcGIS Online health status page
True or False: for data recovery requests, can Development recover attachments with the hosted feature service?
What is False
What are two ways you can acquire a token that is sometimes needed to access a REST endpoint?
What is from web traffic or using the Generate Token call
How many members are on the SDO team?
What is 9
True or False: an admin tried to reset their password and did not receive the email. The analyst should submit a Password Reset Guided Action.
What is False: Password Resets are typically for when the admin forgets the security question, the analyst should first send the technical article troubleshooting email issues and then request email assistance.
There are two people in charge of communicating Incident updates. What are these two roles called (as found on the Incident Object in Salesforce)?
What is an Incident Manager and Incident Owner
For a data recovery request, within how many days can Development retrieve data from the cache?
What is 30 days
What is the new maximum maxRecordCount for polylines or polygons as of the February 2023 update?
What is 4000
SDO helps with ArcGIS Developer admin swaps that are a little different then regular subscriptions. How many subscriptions come with a Developer subscription?
What is 2
True or false: SDO can release the short name of a suspended ArcGIS Online Subscription.
What is False: only when it is cancelled or expired.
What is the name of the automatic email updates sent within case feeds when cases are attached to Incidents?
What is a broadcast email
What is NOT a type of Process Based Tech Assist:
1.Developer Subscription Swap
2.Revoke Residual Licenses
3.Unable To Export
What is Unable To Export
What are two supported operations at the admin REST endpoint?
What is Status, Refresh, Update Definition, Add To Definition, Delete From Definition, Cleanup Change Tracking, Web Hooks, Compress, Restore
What are two key indicators that a customer is running into either BUG-000129400 or BUG-000146615 (a recently activated Organization with no users)?
What is the URL key will be blank and the used User Types are zero in Salesforce.