👻 Ghost in the Cabinet (Hardware Fixes)
The first basic troubleshooting step Support performs when a cabinet is acting possessed.
What is a reboot?
When a client angrily reports their cabinet is “completely broken,” Support must first verify this information by asking for these two basics.
What are the site name and cabinet status?
If two identical patients appear with slightly different spellings, this ritual must be performed to restore identity.
What is adding temporary patients at the cabinet?
This animated Halloween film features Jack Skellington, the Pumpkin King of Halloween Town.
What is The Nightmare Before Christmas?
This Scranton employee fakes a “serial killer” persona at work by yelling “It’s me, I’m the killer!” during a Halloween party, concerning HR and Toby specifically.
Who is Dwight Schrute?
Millennials once proudly wore these glow-in-the-dark teeth that made every Halloween photo look like a low-budget vampire special.
What are plastic vampire fangs?
This board is the “brains” of the cabinet and is often replaced when the drawers or cabinet becomes unresponsive.
What is the motherboard?
What is the auxboard?
When more than five clients call reporting that MyCubex is not communicating with their cabinets, Support must alert leadership through this urgent communication channel.
What is the FireAlarm channel?
When a site screams that “nothing is syncing,” Support first checks whether this undead indicator is glowing green or red.
What is ASP Sync?
What is myCubex sevice service?
This Disney Channel movie follows a girl who discovers her grandmother lives in a town full of friendly monsters.
What is Halloweentown?
At Lumon Industries, this employee routinely tries to escape the workplace despite signing a legally binding macrodata severance agreement.
Who is Helly R. from Severance?
This Halloween tradition involves carving produce, though TikTok hacks now have people drilling holes in them to look like they swallowed fairy lights.
What is a jack-o’-lantern?
This board is replaced when cubies dont open for 2 drawers?
What is the controller board?
When a PMS upgrade breaks everything and the site insists “you changed something,” Support must invoke this teamwork charm.
What is escalating to Integrations or Tier 2?
If billing data is not syncing back after dispensing, Support checks this location for errors.
What is MyCubex or ASPsync?
This character from Stranger Things is known for using Christmas lights to communicate with the Upside Down.
Who is Will Byers?
This sewer-dwelling clown recruits minors into unauthorized underground teambuilding activities using balloons as incentives.
Who is Pennywise?
This iconic Halloween costume store magically appears in abandoned buildings each fall like a seasonal demon possession.
What is Spirit Halloween?
This is the required escalation action when smoke or burning smell is reported from a cabinet component.
What is immediate shutdown and dispatch a tech?
A brand-new site claims their cabinet is refusing to refill items like it is holding a grudge, but Support knows the real curse is forgetting to enable/check these two settings in backstock.
What is turning on restock from backstock and setting an order quantity?
When multiple sync demons emerge after a PMS upgrade, Support documents everything and activates this cross-team ritual.
What is escalating to Tier 2 and Integrations?
This horror-comedy series features three siblings solving mysteries with a talking Great Dane.
What is Scooby-Doo?
This masked Illinois employee continually returns from medical leave to “follow up” with former coworkers, ignoring PTO policies and proper offboarding.
Who is Michael Myers?
This urban legend warned kids their Halloween candy might contain this dangerous household object for no reason whatsoever.
What are razor blades?
This quick-access feature can save the day when a cabinet gets the blue screen of death.
What is manual access mode?
A frantic new site calls yelling that no patients or items are coming into the cabinet and offers zero helpful examples. Support calms the chaos by referencing this spellbook filled with exactly what to ask and check first.
What is the Quick Tips document?
When the client claims items and patients just “don’t exist,” Support confirms whether they were ever truly summoned here to begin with.
What is verifying creation in the PMS first?
This 1996 slasher film helped revive the horror genre and features a villain who quizzes victims about scary movies.
What is Scream?
This burned employee refuses to stop entering coworkers’ dreams without authorization and frequently brings bladed gloves into the office.
Who is Freddy Krueger?
In a classic horror film, watching a cursed videotape meant you would get a creepy phone call promising you had this many days left to panic.
What is seven days?