Peanut Butter & Jira
When a ticket is in this status, Support can let the customer know the bug is fixed.
What is 'Closed (released)'?
Orders send to QB when these two actions occur.
What is when the order is invoiced and or a payment has been made?
Shops should use this report when determining tax liability.
What is the Sales Tax report?
These two applications are what Support uses to troubleshoot SMS and email issues.
What are Sendgrid and Twilio?
When setting expectations with shops, we __________ promise and ____________ deliver.
Under-promise
Over-deliver
This Slack channel is where Support and Engineering communicate about bug tickets.
What is team-support-dev?
When a payment is sent on an estimate, the payment shows up as this in QB.
This report is a snapshot of key performance metrics and payments to help you keep a pulse on how money is flowing through the business every day.
What is the End of Day report?
This parts procurement integration offers vendor availability within 25 miles of the shop location.
What is Partstech?
This organization is Shopmonkey's US-based non-profit.
What is Maintenance for Moms or MFM?
When logging a bug, if the issue is more general, and is not specific to the areas of the app covered by the other projects, the bug should be logged under this project.
What is the "Web APP" project?
Purchase orders sent from Shopmonkey, show up as what in QB?
What are 'bills'?
This report is a detailed look at your service line items, including the order number and order date that the item is included on, the labor hours and rate spent on the part, the related vehicle, item type, and description, and technician.
What is the Line Item Summary Detail report?
This parts procurement integration allows shops to buy tires and set up canned-service like tire orders with ease.
What is ATD or American Tire Distributors?
This year, SM is taking it to the next level by reducing churn, making upsells, and what else?
What is growing enterprise business?
A bug that is a blocker should be logged in Jira at this priority?
What is the "highest" priority?
This is setting is helpful for multi-location shops and sends shop location and payment information from SM to QB.
What is 'Send Invoice and Location Information'?
This action needs to occur before a technician's total and billed hours will show on the Summary by Technician report.
Assign the technician to the order and/or use the time clocks.
This integration requires shops to have a genius subscription and for vehicles to be linked.
What is MOTOR or diagrams and procedures?
This team helps shops with account management, cancels, and upgrades.
What is the Success team?
What bug type includes issues external integrations to Shopmonkey?
What is a 3rd party bug?
QBD requires the installation of this application to link with Shopmonkey.
What is Autofy or the SM Sync Manager?
There are a few things I should ask when troubleshooting a report issue. Name one of these.
For Basic and Clever tiers we do not use Carfax for VIN lookup, what national administration is used?
What is the National Highway Traffic Safety Administration or NHTSA?
You were hired because we saw these three qualities in YOU!
What is hungry, humble, and smart?