Dwolla Holla
This company is DepositLink's chosen sidekick for processing payments
What is Dwolla
The first step to create a deal is identifying this information
What is the property address
The recovery of funds to reconcile accounts
What is a Clawback
The members of the Customer Success and Onboarding Teams
Liz, Elizabeth, JJ
The transaction amount that will require additional verification
What is $50,000.00
The typical timeframe for micro deposits to verify
What is 1-2 business days
This common return code means the account balance was not available to withdraw
Insufficient Funds
This section is most helpful to new users
What is Getting Started
The founding fathers of DepositLink
What is Jay Rooney and Darrell West
The status when an unverified customer attempts to send over $50,000
What is Sender Restricted
The main difference between the old Rental Deposit workflow and the new Rental Payment workflow
What is Split Payments
The type of user who is manually notified of a payment failure
What is the Company Admin
The home base of DepositLink's video library
What is DepositLink Academy
What is 2017
When looking up a transaction in Dwolla, we use this identifier
What is the TransferGuid
For payments exceeding over $100,000, processing timeline
What is standard ACH
The timeframes Payment Failures are handled by Matt/Jess (*Bonus points for Failed Payment batch schedule)
What is 9 AM and 4 PM
(Bonus: 6 AM, 12:45 PM, 4 PM, 6 PM)
The phone number to reach DepositLink Support
What is (424) 361-6558
The name of the VP of Engineering
What is Doug
When a bank account is suspended, Dwolla requires this official communication to restore its active status
What is a letter from the bank stating the account is open, and there are no blocks
The maximum transaction limit in DepositLink
What is $250,000
This return code not only suspends the brokerage but also removes the bank account automatically
What is R29
The three ways users can access our Help Center
1. What is clicking the Help icon in the app
2. Navigating directly (help.depositlink.com)
3. From the chat widget
The level of security and compliance DepositLink adheres to
What is SOC2 Type 2 Compliance