Core
What does enabling Track changes on a CRM field allow Gong to see?
A history of what changed and when, including the different values
What happens if an auto-email variable is not populated?
The email is blocked and converted to a manual to-do
What is the difference between a deal board and a forecast board?
Deal boards are optimized for pipeline inspection, while forecast boards are optimized for updating forecasts.
Before taking time off for 2+ days, what should you do with all your tickets to ensure someone who picks up your ticket isn’t left hanging?
Create an Internal Note (outline it’s current state, next steps etc)
Who is the Chief Revenue Architect at Gong?
Shane Evans
Which type of CRM field is not supported?
Multiple-checkbox fields in HubSpot and Salesforce
What happens when a folder containing Flows is deleted?
The folder, Flows, related to-dos, active Flow enrollments, and associated automations are deleted, but past activity remains in Analytics.
What does the Pipeline Coverage category calculate?
Total active pipeline divided by the remaining quota for the selected period.
When a ticket pops back into Open from On-Hold, what question should I ask myself when considering my next action?
Does the customer know what is happening, and when they’ll hear back from me?
Gong was co-founded by Amit and Eilon in what year?
2015
What is the purpose of the CRM Association Simulator?
It lets you test association-rule changes against a single activity or multiple activities before applying them in production.
When does a prospect appear in Run History for a Flow automation?
After the When trigger matches and all If conditions are satisfied. Gong then attempts the Then action, such as adding the matching prospect to a Flow.
What can happen if more than three LOB backfills are run at once?
The backfill can error out; the guidance recommends running one to three, preferably one or two, at a time.
When providing reproduction steps on a Jira, what is the proper delivery?
To think of it as a paper trail; one applicable, specific, historical user example, and then clarify if it's being experienced by one user, multiple users (get IDs) and/or yourself.
Who in this room shared that they are a Korean skincare expert?
Emily Sleater
Why might a Salesforce formula field appear stale in Gong?
Formula-field changes do not update SystemModStamp or emit a change event.
What happens when a lead in an active Gong Flow is converted to a contact?
The person stays in the same Flow and the same step. Notes associated with the lead remain associated with the contact, but one-off to-dos do not transfer.
only active assigned Flows transfer. Completed or previously ended Flows do not appear in the converted contact’s history.
When is a Forecast LOB backfill needed?
When a customer changes an LOB or Forecast board configuration, creates a new board, or needs historical data aligned with updated definitions.
What is the first metric benchmark listed on the Support Flywheel?
(95%) First Response SLA
What was the original name of Gong?
Honeyfi
A customer says a call was internal, but Gong treated it as external. How can you verify whether an external invitee was present?
Open the Call Metadata JSON, and in the "public.invitee" section, look for the field "internal": true on any invitees
When escalating a contact-specific Engage Flow issue, which identifier should Support provide, and where can they find it?
The assigned sequence ID for that person’s enrollment. It can be found in the browser’s Network logs while viewing the contact’s Flow History.
What happens to a user’s revenue data when that user is excluded from a configurable Forecast board?
It is removed from Forecast rollups, Forecast Analytics, and Projection calculations.
True or false: there are special circumstances in which a Gong user can be deleted.
False
Out of Gong’s 8 operating principles, which 3 are made up of three words?
Create Raving Fans
Enjoy the Ride
Challenge Conventional Wisdom