Salesforce
This section within Salesforce is utilized for internal communication between teams and their members.
What is the "post" section?
This Slack channel can be utilized by any support rep from any team to collaborate...
What is the "cs_support_team"?
After a recent org structure, our Operations team led by Caitlin Hruska, will now report to...
Who is "Aaron Senneff"?
This percentage score is our organization's target for SLA adherence.
What is "85%"?
Which letter keeps pirates calm?
What is the letter 'P'? Without it, they are irate...
This section within a SF ticket is where you can find relevant case information such as the case number, case owner, case status.
What is the "Details" section?
These automate repetitive tasks by connecting a series of custom actions and steps and can found within a Slack channel.
What are "Slack workflows"?
Once made available solely to Premier Support customers, rolling out this feature across the entire support organization will help with:
-Improving the customer's experience
-Reducing wait times
-Providing contextual insights
What is the "chat" feature?
As Pushpay and Resi teams take steps to further modernize support, one key metric that will help us improve our customer satisfaction is striving for FCR which stands for _____________.
What is "First Contact Resolution"?
What are a Christmas tree's favorite sweets?
What are 'ornamints'?
In the Case Reporting section within SF, use this field to indicate the type of ticket the case can be classified as.
What is the "Support Type String"?
This Slack channel will soon be archived in order to introduce a more efficient way to surface Salesforce issues.
What is the "#support-salesforce" channel?
Customers who call into support asking for a way to store their video content longer than 30 days within Resi's User Interface can do so by subscribing to Resi's __________________ service.
What is "Resi On Demand"?
Quarter to date, the Support Organization is currently performing ______ to goal for SLA adherence and is currently achieving a _______ out of 5 aggregate CSAT score.
What is "81.1%" SLA adherence?
What is "4.5" out of 5?
Finish this little known fact: Before the crowbar was invented, crows simply drank at ____________.
Where is "home"?
When seen within a Salesforce ticket, a TSR must reach out to a manger in order to have this redacted...
What is "PII"?
Follow this #channel to stay in tune with all the most important Process updates, Product Launches, Incident Responses, and other important announcements.
What is the "#cs_announcement" channel?
Customers inquiring about free training for our ChMS platform can be directed to...
What is "Pushpay University"?
Completely revamped in September of 2024, customers receive a post-support CSAT survey which includes how many questions _________?
!!DAILY DOUBLE!!
How many are "3"?
Bonus: What are the three questions?
What do you call a zombie who writes music?
What is a 'decomposer'?
Within Salesforce, these _________ indicate the steps a Pushpay customer must complete or defer during the implementation process.
What are a customer's "Milestones"?
This Slack shortcut allows you to jump to a channel or conversation by typing part of its name.
What is the "Quick Switcher"?
This 'High Profile' indicator suggests that a customer is considered to be in the _____________ of the strategic segment?
What is the "top 30"?
In the week of 11/24/24, this individual led all other TSRs in the amount of returned CSAT surveys while achieving a perfect 5 out of 5 score for each survey.
Who is "Jesse Celestino"?
These have been banned in most offices across the globe due to the fact that many computers were getting drunk during business hours...