Empathy
What is empathy?
the process of perceiving the emotions others are feeling and then act on their prespective
How many phases are there when supporting someone?
There are 4 phases support activism, provision, recipient reaction, and provider response
Three ways to improve your empathy
Pay attention to verbal and nonverbal cues, the emotional content of the verbal message & use the skill of perception checking.
What is a supportive climate?
A conversational environment in which the recipient feels comfortable to disclose their problems and feelings.
How many kinds of ways to empathize are there?
What is the first phase?
A trigger is caused by an initial event, the supportive response for example a person's dog has been hurt in an accident. the support says "What happened?".
What is the first guideline for improvement?
Paying attention to verbal and nonverbal communication by seeing the person's face internally ask yourself what are they experiencing rn. Paying attention to how they are speaking
how can a person emphasize their desire and availability to help
Which kind of empathy is known as the "coldest" and why?
Perspective-taking is the coldest because it is said to be the most logical, doesn't require much sympathetic feelings using what you know of the person
What is the second phase?
Support provision the support provider enacts messages that are there to be supportive. For example, when being told about the person's dog being hurt the person can say "I'm so sorry, are you needing anything, I'm here for anything you need.
What is the second guideline?
Pay attention to the emotional content of the verbal message. Cussing and speaking loudly can indicate they are mad or how the say something.
How can a person show they are trustworthy by keeping their conversation confidential?
Promise and keep confidentiality do not promise if you do not intend to keep the promise. Exception if there has been a crime committed/ intent to harm oneself or others.
What kind of empathy is the warmest of the three
Empathic responsiveness is the warmest because a person will experience emotions parallel to what the person is experiencing. Usually around family.
What is the third phase?
Recipient reaction, the recipient will react to what the supporter has said or done, depending on their reaction can change where the conversation is going. Doesn't automatically change the distress but can be soothing.
What is the third phase?
Use perception checking for example ask a question and ask if you are correct. Verifying you had the correct understanding.
What can a person do nonverbally to help?
A person can convey warmth and care example leaning in, touching, or hugging if appropriate to the relationship.
Is there an empathy that is the overall best choice for any situation?
No there is not, people experience many different kinds of situations where they seek empathy that ranges from all three.
Provider response, the supporter replies to the receiver and can either continue supporting by going back and forth from the 3rd and 4th phases.
How can a person promote elaboration?
They can ask questions and have brief responses like "What happened" and "What is your plan now" Do not make it about yourself.