To create a ticket in RMS, DA(s) could send an email out to this team in a specific format and they will triage the tickets appropriately.
What is Compass Support?
100
This is the phase where the BA provides basic training to the super users and confirms the higher level business logic.
What is User Acceptance Testing?
100
During Implementation, this tool tells you all the milestones and dates the milestones were completed
What is Sharepoint?
100
That’s what RMS stands for.
What is Recurring Member Support?
200
This is what needs to be created if any effort is required from a RMS BA that involves more than 15 minutes of his/her time.
What is a Salesforce Ticket?
200
This is a phase in Implementation where the engineers map the raw source files into table structures in data warehouse and load the data for the first time.
What is Site Build?
200
This is a tool for tracking progress and productivity for members in RMS. Also used to track issues and system conversions.
What is Salesforce?
200
That’s what TPO Stands for.
What is a Technical Planning Onsite?
300
This role loads data into the Surgery Compass site according to the mapping specifications provided both in IMPL and RMS.
What is a Surgery Engineer/Developer?
300
This is the phase where RMS and IMPL BA(s) verify data at a very granular level to ensure Surgery Compass data matches to what members have in their source system.
What is Validation?
300
This is where one would look for basic configurations for a Surgery Compass site like the first case window, case sequence logic etc.
What is Metadata?
300
This is a meeting where signed-off members are discussed within a larger group including BA(s) and DA(s) for any data concerns before moving them to RMS. The potential date of moving to RMS is also determined.
What is War Room?
400
Only in RMS, DA(s) email Chris Collins , Ashish Bassi, and Compass Support explaining the urgency when they create this.
What is a Urgent/High Priority Ticket?
400
In RMS, these kinds of tickets involve addition, change, or removal of data elements within current source system extracts or compass mappings & configuration. It follows a “mini” implementation timeline & process.
What is Change Request?
400
This online tool tells you if the member is in Implementation or RMS.
What is Sharepoint?
400
This is what SSF stands for.
What is Standard Submission Format?
500
These are the three teams that the Implementation BA(s) work most within a Hospital
What are OR, MM and Finance/Patient Accounting Teams?
500
It is a type of issue in RMS and the RMS BA needs 5 Days for Root Cause Analysis for such issues.
What is Troubleshooting?
500
This is a tool for tracking progress and productivity for members in Implementation. Also used to track issues during implementation.
What is JIRA?
500
Holding up SCI up-sells for the members which use this strategy for supply costs.