CAR
What car company is EP
EUROPCAR
What is a non-standard booking?
Everything not bookable in the Egencia homepage, basically
2/DD22NOV
Explain
New return date
-A
Airport
When is COL-A1... used?
When you want a different drop-off location
Who provides the booking reference needed in the billback form?
The supplier
How do you insert a booking from Amadeus to the homepage?
In CCI
Insert PNR
Product
Booked by
Insert
-C
City
What are the two different ways to make an Amadeus car booking?
Input & Smart Flow
Explain what a chargeback is
Prepayment direct to supplier - Egencia paying a hotel or car company directly on behalf of the customer.
What is a ghost booking and why do we do them?
A shell of a booking, done to keep a record in Amadeus
-N
North of city centre
What are the two types of vouchers?
Fixed credit
Full Credit
What should you do if you make a mistake during billback?
Send an email with the detail to EMEA, IN POS or APAC
What input is used to display the special equipment offered by a car company?
GG CAR EP SQ
-R
Resort Location
Decode plz
CSSXTLVT0115AUG-26AUG/ARR-0525-2145/SQ-NAV/CD-SX797399/VT-CDAR/DEL-A1-SDEROTSHAULHAMELECH27-ZP-6473307-CI-TELAVIVYAFO-CO-IL-PH-0097236077020/COL-SAME
Sorry in advance
In Tel Aviv, Israel
Between 15 of August to 26 of August
Arrive at 0525, leaving at 2145
Delivery & Collection same place
Compact, 4-5 door, Auto US, US Fuel
Business code: SX797399
Location: Tel Aviv Museum of Art (The Golda Meir Cultural and Art Center, Sderot Sha'ul HaMelech 27)
Postal Code: 6473307
City: Tel Aviv-Yafo
Country: Israel
Phone: +972 3-607-7020
I would like to add GPS to my car please
What is FPG and can you explain it?
Flight Price Guarantee,
When there is a cheaper flight available and the customer asks for a price match-ish
Explain the 4 steps in the booking process for a billback
1. Check availability and price directly with supplier. Use account details where available.
2. Take control of caller, Admin – Billback.
3. Build a shell in Amadeus (ghost PNR)
4. Send supplier confirmation to the customer
-O
Off-Terminal