GRASS
The best time to use GRASS ?
EVERY Transaction!!
What makes WANA chews vegan friendly and suitable for most diets?
They are made from pectin, not gelatin, and do not contain high fructose corn syrup
What is an open-ended question?
Open-ended questions have sentences, lists and stories as answers; yielding deeper, new insights. Close-ended questions limit the answers someone can give. "Yes" or "No" answers
If two people are at the dispensation area, and they are both card holders but looking at the menu together, and saying "we" when one person is ordering, what should we do?
Politely ask the other card holder to step away from the dispensation area as we can only dispense for one person at a time, and remind them that this medicine is recommended for you and no one else.
What do you do when the customer wants to add another item to their order after you already allocated, labeled and put the product into the bag?
a. leave product in the bag sitting behind computer, grab the added item quickly to scan, print label and then put into bag
b. grab the bag containing all of the labeled products, take it with you while you grab the added product, then scan and print label, then put into bag
c. close out this transaction, and then ring them up for another transaction
B. Keep all product with you at ALL times
What does the "R" in GRASS stand for?
What is Research
How long should you tell customers to wait before eating more classic chews?
60-90 mins
What type of question is the following (open-ended or closed-ended): "Are you happy with your experience today?"
Close-ended
When we are collecting dual payment method between can-pay and cash, how should we close out the transaction?
a. Put cash in POS first, and then close out the remaining amount on Canpay
b. Subtract cash amount from total amount due to calculate Canpay payment amount, collect Canpay payment, and then insert cash amount into POS
B. We always want to collect other payment method first, before putting cash collected into POS.
When you get a in-store customer, when should you check their recs?
At the beginning. We would hate to recommend a product that they are unable to be dispensed for.
Check the menu to talk about the products we have in store, and not talking about the products we do not have, unless we are suggesting for them to "look out" for this product.
What does the second "S" in GRASS stand for?
What is "Seal the Deal"
What is the recommended doses for customers new to infused chews?
2.5mg -- one quarter of a 10mg chew
What type of question is the following (open-ended or closed-ended): "What are you looking for today?"
Open-ended
We MUST give our customers their receipt because that serves as their "_________"
Patient Manifest (we need to stay compliant!!)
Is it OK for a first time customer to have $265 worth of product discounted 60% off?
It depends!
If there is an item that we can take off the 60%, ($15 worth or less, (2ct theragels, 2ct pre-rolls and patches) to still make it around $250
What two phases of GRASS will you likely find yourself bouncing between while engaging with customers?
Research and advising! Once you have done your research, then its time to start advising! Advising is an extension of research and should be a two-way conversation, not a lecture!
What are WANAs three values?
a. accountability, agility, impact
b. collaboration, innovation, intentionality
c. excellence, innovation, and impact
c. Excellence, innovation, and impact
You are packing a "first-time" discount order, what do you need to do?
1. Compare their flourish made profile with the MMUR profile to make sure it matches
2. Need to 'Verify' the Flourish Profile
3. May need to adjust products for the first time discount
4. Put a first time note on the bag, to let the person checking them out know about their first time, and to keep eye on the discounts (and ask if they can fit a group discount; senior, student, vet, etc, also ask for loyalty)
Why do we close out Good To Go transactions as MANUAL CANPAY instead of closing it out as a regular CanPay?
When a customer pays for their Good to Go online, we are collecting payment then. The good to go slip is their payment, we are then manually assigning the payment to the order as we close it in Flourish.
This goes for debit transactions too. The money is collected on the card reader, we are manually tying the order to the payment.
What are 3 open ended questions that you would ask a new customer who doesn't have a clue about cannabis?
"What type of benefits are you looking for?"
"What are your previous experiences with cannabis (if any)"
"What does your daily routine look like, and how can we help"
open-ended questions begin with; "what, why and how"
closed-ended questions begin with; "is/are, do/did, would/will, could/can, have/has, which, who, when, where"
Role Play
Jenn, the Browser: enjoys taking their time while shopping to ensure they're getting the best option for their budget and goals. They prefer to chat with professionals so they feel confident about their purchase.
How would you help guide Jenn if the line is out the door?
Do not rush them, as we are not in a rush, but we do need to keep things moving along so make sure you are answering their questions and guiding them with your knowledge. Do not overwhelm them with knowledge, but guide them with what they are looking for. "What are you looking for" and try to help narrow their choices down with products that would fit best for them.
What flavors are the Indica, Savita, and 1:1 ratio chews?
Indica-> Blueberry
Savita-> Mango
1:1-> Strawberry Lemonade
And Bonus points; WHY?
True!
Manifests are legal and binding documents. The information should be aligned with internal systems to be considered accurate. A driver can get up to a misdemeanor for not having a manifest. Manifest should be complete up to the point of the transaction that the driver is in to be considered complaint. When dealing with legally binding documents it is important to have them as accurate as possible and up to date at the time of inspection whether that be by a law official or compliance officer.
What ID's are accepted?
Bonus points: Can we accept out of state ID's?
Drivers License, State Issued ID (including out of State!!), Passport, MMUR card, and Military ID
You have a first time customer who has Parkinsons Disease and asthma (does not having smoke/inhalation route), with no previous cannabis use-- what would you recommend for them to use?
Both CBD and THC have proven effective at treating the nausea, insomnia, anxiety & depression, pain, and muscle spasms that Parkinsons patients experience.
Since they are new to cannabis, start them off with a 1:1 ratio as CBD and THC will be helpful.
Do NOT suggest flower or vapes as they do not have the route to be dispensed