BOA
How does one enable the RAQ
Inbox, enable messaging, and/or mark a message as replied
Can you call an account that already has a "red advertising banner"
YES
Name two newest products on Yelp
Yelp Connect
Yelp Portfolio
Biz highlights
How much comp is $25 a day with a 300 credit
.825
What do I do when I am not reaching humans?
Check pipelines and Pursuit
How do you add services offered?
Business Information
Add services offered
How do I upload pictures to someone's page
Create zip file
Contact Support
Add photos
General Questions "please add photos"
Add attachment
Go to "related" add photos, attach zip file
Finish
Close
What resources do I use to get better at my job besides waiting for coaching from my manager?
Exceed
Pitch Scripts
Bootcamps
Listening to calls
If you have DM contact first on a multi loc you are entitled to full comp, True or False
True
Where should I be before lunch?
40 dials/1 pitch
Where do I call from in the morning?
Call back today
Name 3 of our partnerships
Apple
DexYP
GoDaddy
Yahoo
Bing
$5 with EP
1.485
How many days should an account be in your pipeline before being kicked out and how many touchpoints should it have?
14 days - 7 touch points minimum
When do I ask for BOA access through live support?
If the account has logged in under 90 days and/or the bypass link doesn't work, and an email is not on file to send reset PW.
How do I submit a parent account?
Parent Account
Place Parent in my name
Add name of the Parent Account
Click check box
Add ID numbers
Submit
What is the difference between the Boost, Credit and Bonus code
Bonus Ads: Like Boost, this is a separate ad campaign that runs in addition to a DM’s paid ad campaign. These are automatically generated within the claim flow.
Yelp Boost Promo: When a business chooses to advertise with us at $10+/day or $15+/day, we reward them with additional ad budget at no additional cost.
Upfront Credit Promos: A credit towards Yelp Ads (or upgrades). This credit is used before a DM starts spending their own money. These are automatically generated within the claim flow.
If someone inbounds me how long do I have to pursue it?
15 days
I haven't pitched. What do I do ?
Check your humans
Check your 3+ calls and HTC's
Check your command tracker
Manage up
What is the BOA Dummy login for Yelp for Biz Owners
rrteter+salesdemo@yelp.com
darwin123
What are the rules for a dup?
Whoever has the opp open first
What name two free features you can do on Yelp as a biz owner
Check-in offer
Yelp Deal
RAQ
Why do some accounts go into Closed Lost.
Days in inactive pursuit
Someone closed your opp due to being in contact through another location or a dupe, or they inbounded someone else or 4+ locs
What 5 things do a strong open call include?
Intro
Value
Command
Urgency
Questions