Surya Trivia
1 Million Square Feet
How big is the White Ga warehouse?
Three
How many warehouses does Surya product ship from?
Fiber made from Plant Cellulose, very delicate, can not get wet.
What is Viscose?
Updates@Surya.com
What email address do you send to to update Account information?
Online or by logging into Surya.com and selecting Orders.
How does a customer check order status?
No items ship until all items are in stock.
What is ship complete?
The textile fiber obtained from sheep and other mammals.
What is Wool?
Net 7 Day Terms
What is Terms 13?
Fee charged upon return for non-defective/non-damaged items.
What is a restocking fee?
Fill out the Open A Trade Account form on Surya.com.
How does someone sign up for a Surya account?
24-48 hours for Small Parcel
48-72 hours for LTL
What are Surya's shipping lead times?
Storage pieces typically made of wood, such as dressers, that do not have upholstery.
What is Case Goods?
Online or by calling into the Accounting Que.
How can a customer pay for an invoice?
How can a customer add a card to file?
Online or by emailing Returns@surya.com.
How can a customer file a claim?
1976
What year was Surya founded?
Online at time of check out.
When will customer's placing an order know their shipping cost?
Weaving or interlacing of narrow strips of the skin of the rattan palm to for patterns. Commonly used on chair seats, backs, sides and on drawer and door fronts.
What is Caning?
Flags on account when on hold with Accounting.
What is Credit Hold & Credit Limit Exceeded?
Credit Hold - Has not paid their bill.
Credit Limit Exceeded - Over the amount we will let them have without prepayment. ($3000 limit, order is $3001, credit limit exceeded)
4 Days
How long does a customer have to report a damaged item?
Surya's former address in Calhoun Ga
What is 140 Executive Dr?
Over 9 ft, Over $1000.00, 8 items or more.
What is an LTL shipment?
A form of limestone which can be white, tan, cream-colored, or rust.
It is tokenized.
What happens to a customer's card when they fill out the payment link?
The customer's card is not charged at that time, the payment information is tokenized so it may be charged at a later time.
100% item cost deposit, freight billed at time of shipment, $500 minimum, no cancels, no returns.
What are the Custom terms?