SYSTEMS
This tool is the primary tool used to verify customer demographics.
What is TLO
Max number of alerts able to be open at a time.
What is 10?
Identity Theft occurs when customers ______ is used to open new or compromise existing accounts for unlawful financial gain.
What is personal information?
What does ATO stand for
What is Account Take Over?
Marion “Suge” Knight and Tupac Shakur’s rap-music record label.
What is Death Row Records?
This is where we can see the Lattitude and Longitude coordinates of the device at the time of login
What is Admin Tool View History?
The percentage needed in TLO to link a customer to a phone number
What is 86%?
This what we call permanent resident aliens, Non – Resident aliens, and other customers with limited credit history and may have a social security number (SSN) / Individual Tax Identification Number (ITIN) that will show limited to no information in TLO and Lexis Nexis
WHAT IS THIN PROFILE CLIENTS?
What status do we place on OLP when we want to verify activity with customer
What is suspicious?
LORELY'S FAVORITE DOG
WHAT IS MEMO? (PUG)
This is where you find your schedule
What is Alvaria/WEM?
When is a customer considered ETB
What is 90 days?
The distance allowed to be considered in geo location
What is 60 miles?
The time frame we are allowed to call customers
What is 7am to 10pm based on customer address in Customer Assist?
THE NUMBER OF JAVI'S KIDS
WHAT IS 2?
This is used to see if an account was opened online or in a branch.
What is Contac History in Customer Assist?
At what age is a customer considered High Risk
What is 60?
The minimum time frame an address needs to link in TLO to be consider valid
What is 30 days?
Which is more likely ATO: ETB customer with consistant logins and occasional Zelle, ETB customer with a new device and demographic changes, NTB customer with an opening deposit that returns for forged endorsement
What is ETB customer with a new device and demographic changes?
This person loves to go to music concerts specifically rock
What is Naomi?
This tool is primarily used to see detail information on debit card.
What is TASER?
This is the length of time a BIC is considered prior fraud
What is 5 years?
When confirming validity in Lexis Nexis, you should ________, __________, and __________.
WHAT IS ENTER MRZ CODE FROM PASSPORT IMAGE, ENTER DOB FOUND ON PASSPORT, SLECT GENDER FOUND ON PASSPORT
Common ATO Characteristics ( 3 answers)
What is Changing Contact information, Order New Debit Cards, Enable Fraudulent Transactions?
The name of this salsa means “beak of the rooster.”
What is “pico de gallo”?