CareCredit Mastery
To avoid deferred interest, clients must pay their full balance by the end of what?
What is Promotional period (6m, 12m, or 18m)
Does Scratchpay perform a "hard" or "soft" credit check for initial applications?
What is Soft credit check (no impact on credit score)
What is the name of Trupanion’s feature that allows the hospital to be paid directly at checkout?
What is VetDirect Pay™
A client calls asking how much a new patient visit costs. How much do you tell them?
What is $892.84, for Echo and Consult.
What is the minimum purchase amount required to use the 6-month no-interest financing option?
What is $200
True or False: Scratchpay works like a credit card that can be swiped multiple times without a new application.
What is False. It is an installment loan; a new application is usually needed for each new bill
Under VetDirect Pay™, what specific costs is the pet owner still responsible for paying at the desk?
What is Exam fee, deductible, co-insurance (10%),
Can a client use CareCredit to pay their Trupanion deductible?
What is Yes. They can be used together to cover the client's portion
Unlike a one-time loan, CareCredit is a "revolving" line of credit. What does this mean for the client?
What is they can reuse the card
What happens if a client wants to pay off their Scratchpay loan early?
What is There are no prepayment penalties
Approximately how long does it take to get a claim decision through the Trupanion integrated software?
What is 5-10 min
A client says, "I can't afford the $800 echo today." Which payment tool is best for an instant decision without a hard credit pull?
What is Scratchpay (due to the soft credit check)
If a client wants to check their eligibility without hurting their credit score, what should you ask them to do first?
What is Pre-qualify
When checking out a client using Scratchpay, how does the clinic receive its funds?
What is Scratchpay sends the approved amount directly to the clinic
A client is worried about a $5,000 echo and surgery. How can you use Trupanion to help them decide before treatment?
What is Request a Pre-approval (or Pre-authorization)
When using VetDirect Pay, which document must be sent to Trupanion to trigger the payment?
What is The itemized final invoice
For a $3,000 pacemaker surgery, which longer-term CareCredit option might be offered?
What is an 18m promotional plan
If a cardiology patient has a lower credit score, why might you recommend Scratchpay over CareCredit?
What is Scratchpay typically has higher approval rates for those with lower credit scores
Trupanion eliminates the "reimbursement model." Why is this especially helpful for emergency cardiology cases?
What is The client doesn't need to have thousands of dollars available or high credit limits upfront
How does using VetDirect Pay financing benefit the clinic’s bottom line compared to a standard credit card?
What is It can reduce credit card transaction fees for the practice