Models of Service Delivery
Three models used in human services that represent different orientations in service delivery.
What are the medical model, the public health model, and the human service model?
This type of relationship differs from others in that one person sets aside personal needs to focus on the needs of the other(s), refraining from expressing opinions or giving advice.
What is the helping relationship?
Multifaceted perspectives are integrated within the individual to form the ________.
What is the whole person?
This is a statement to the public that communicates the purpose of an agency and its guiding principles.
What is a mission statement?
Another way of providing community-based services that focus on the whole person.
What is wraparound services?
The medical model assumes that mental disorders are ________ that impair an individual's ability to function.
What are diseases or illnesses?
Feelings are most often communicated __________.
What is nonverbally?
This perspective describes problems that are connected to certain stages of human development that individuals experience during the lifespan.
What is lifespan perspective?
This happens when professionals retreat from engagement with clients and become rigid, insensitive, and uncaring.
What is encapsulation?
Name two different types of research used to inform social welfare.
What are qualitative and quantitative research models?
The primary focus of the human service model.
What is to provide services that help individuals solve their problems?
Preparation; Meeting the client; Exploring the problem; Intervention strategies; Ending client services.
What are the stages of the helping process?
The two components of defining the problem from the human services perspective.
What are: description of the problem, and a course of action leading to its resolution?
This is a strategy that HSPs use to learn about, navigate, and connect their clients to other resources within their community.
What is community mapping?
Community-based mental health has changed the nature of service delivery to focus on health and wellness instead of ______.
What is illness?
The public health model applies a multicausal approach to studying the causes and origins of problems and emphasizes ________.
What is prevention?
This happens when an individual's equilibrium is disrupted by pressures or upsets, and this imbalance results in stress so severe that the person is unable to find relief by using coping skills that have worked previously.
What is a crisis?
Name 3 of the 5 types of Self that are included in the wellness model.
What are: the creative self; the coping self; the social self; the essential self; and the physical self?
Name one of the seven parts of the advocacy process.
What is: Identify needs; How to meet needs; Network to provide services; Identify barriers; Client role in advocacy process; Negotiate to meet goals and objectives; Develop ongoing framework for advocacy work?
A positive of using _______ in the human service delivery system is to provide services more effectively and efficiently.
What is technology?
Principles of the medical model and the public health model that are present in the human service model.
What are the individual, the environment, and the interaction between the two?
The OARS of Motivational Interviewing which are strategies used to assist the helper in reducing resistance, and creating a client-centered atmosphere.
What are open-ended questions, affirmation, reflections, and summaries?
Embarrassment, negative beliefs about help seeking, and lack of multicultural understanding are examples of _____.
What are barriers?
The goal of this model is to educate and train those in need to organize, establish their agenda, and work for their own cause by organizing campaigns, networking with government and business leaders, proposing legislation, and participating in the political, economic, and social processes of the community.
What is the empowerment model?
Name of the most famous social worker.
Who is Jane Addams, founder of Hull House in Chicago IL, 1889?
or
Who is Montana's Jeanette Rankin?