SWABIZ
What is the purpose of SWABIZ?
It's an online booking tool for businesses using SWA
When will I receive my credit card?
For RRB is our free corporate loyalty program and allows you to earn points for your business. This is not for a credit card. Credit cards are a separate department.
I'm about to go into a meeting.
I don't have time
I understand, we have have few questions about your upcoming business travel to see if you qualified for any of our partnership programs here at Southwest.
- If still unable to talk lets set up expectations for a follow up call "What's a good time this week would be better?" -as immediate as possible
How do i book group travel?
You can call this number to book for this -
Group Travel: 800-433-5368
How do I use my SWABIZ account?
Ask open ended questions to find out what exactly they're looking for in the account. Direct them to the website as well and email them the SWABIZ User Guide and walk them through setting the account up.
"I already have A-List preferred and I don't wanna give that up to join Rapid Rewards Business"
It's not going to effect your A-List preferred they're separated and you can double dip
I'm not the one who handles this!
Who is the best person to speak with? - possible transfer (get info)
Can you tell me more about the business?
What does wnco stand for or mean?
wn is the airline code and co is for company
How do I book for a guest?
Login as a TM and then it will give you the option to book for a guest. -SWABIZ User Guide
Can I book flights for anyone and still receive points?
As long as it's for business
The pricing is the same so I don't see the point
-Open ended questions
Explaining the SWABIZ booking tool and RRB points
Does SWA offer sponsorships?
Yes they do and would want to email sponsorships@wnco.com for more information.
I'm having trouble getting into my account
Send password reset
"How can I tell which flights are earning points?"
*Use SWABIZ to check reporting and see points*
Making sure the traveler that is flying has a leisure travel rapid rewards number that is used when booking
Were probably to small of a company for this
We work with companies of all sizes, How often do you fly?
Does southwest airlines have first class?
We don't offer the ability to upgrade your seat but we do offer the ability to upgrade to Business Select for priority boarding. This also offers other benefits such as complimentary drinks, extra points and free inflight internet.
When I book for my employees and they cancel who receives the credit/refunds?
- Types of fares
- Signing up for Assist
I've signed up for RRB and I flew 2 round trip flights and didn't receive the points. Why is this?
- Ask open ended questions
I made that account and I couldn't figure it out and just book on my personal account
I understand that it's a little confusing and there's some 1-time setups before the account becomes seamless for you. I can walk you through that process to get it setup for you. (SWABIZ User Guide)
- Mobile booking - once you set everything up you can then use the mobile booking.
Are you a contractor?
We work with SWA and i am working directly with the company.
wnco - This is also the email domain and is also used for other departments' contacts.