Ring, Ring!
You say this when answering the phone while on the clock.
What is "Hello, this is Facilities Management, my name is ______, how can I help you"? (or something similar)
Requests live here while awaiting approval.
What is the Pending Log?
You are expected to check this regularly during your shift in case someone left us an email.
What is the FM_Tickets inbox?
You must do this with requests that say "HOLD" in the comments section.
What is DO NOT touch it?
These are issues that are considered emergencies.
What are floods, serious leaks, fires, etc. that could cause serious damage to people and/or college property?
You tell this to someone that wants to know when their work order will be completed.
What is "we complete work in order of severity" (or something similar)?
You do this when you need a refresher on what to do with pending requests.
What is check the SOPs on Teams OR ask a peer?
You write this at the end of an email that you send while on the clock.
What is "FM Office Assistant" or "Your Name FM Office Assistant"?
You do this with pending requests that have to do with broken locks (keyholes or card scanners).
What is assign to Public Safety?
This person is who you call after 4:30 PM for emergencies Monday through Thursday.
Who is Scott Griffin?
What you do when someone calls to check on a work order but they only have the request number (i.e. 117689).
What is look up the request number in the search bar on Request Log B?
You always put this as the Facility Name when making a request.
What is Berea College?
You do this after putting in a work order in response to someone's email.
What is respond to the email saying a work order was made and move it to "Finished".
When someone gives you an account number with a work order, you do this.
What is enter the account number with the work order in place of the account number that auto-populates?
You do this when someone calls and says their roof is pouring water and their room is flooding quickly (before 4:30 PM).
What is call Roger Robertson then put in a work order?
All the information that is needed to be gathered for putting in a work order.
What is problem, name, number, email address, and location (building, floor, & room number)?
You can see what technician was assigned to a work order here.
What is the schedule tab?
You can check the voicemail on the office phones by doing this.
What is press the VM button or call 1793#?
You do this with requests that have 4+ issues that need fixed listed in the Action Requested box.
What is make a separate work order for each issue or talk to Emily about whether or not a renovation project is needed?
You do this when someone calls and says that their room is really hot (70+ degrees).
What is JUST put in a work order DO NOT call Mike Alexander
You do this when a person calls and says they want to be notified about a work order that their roommate has already put in.
What is add their email address to the work order? (i.e. bearb@berea.edu;nixonc@berea.edu)
These trades must be scheduled to a technician (at least 3).
What is Vehicles, Grounds, Housekeeping, Storeroom, or Recycling?
jasonWALTERS123$.
What is the password to FM_Tickets?
You do this with pending requests to move items.
What is reject and attach the moves request form?
When someone walks in when you are on the phone, this is what you do.
What is wrap up the phone call by asking to either put them on hold or call them back and THEN make eye contact with the person that walked in and ask what they need?