According to the SOP how long does a piece of equipment need to be cleaned in order to incur a "standard cleaning charge"
6 to 30 minutes
Who should I contact for immediate safety training needs
Raul Villafana
Raul.villafana@hercrentals.com
Cell: (407) 867-7649
In which foreign country did Andrew Mehan own and operate a bar?
Costa Rica
According to the most recent scorecard. Which customer has brought our district the largest amount of revenue?
(prosolutions) Jenkins Restoration - $599,455
(classic) M A Mortenson $245,786
According to the Action Selling book what is the first act of the sale?
HAVE A COMMITMENT OBJECTIVE
What changes to a HERC Plus account can a TSR make without a NAM or SAM approval? What email can you contact to make changes?
1. Address changes
2. Phone and fax number changes
3. Name changes LETTER, EMAIL FROM CUSTOMER OR INTERNET ARTICLE REFERENCING CHANGE IS REQUIRED.
4. Locally Handled/Unassigned HercPlus Accounts will be approved/handled through the Credit and Sales & Pricing Team
HercPlus_Credit@hercrentals.com
Who can I contact for help with Government contracts and pricing
Drew Sylvester
C 470-214-1769
Who had a baby measuring in the 100% percentile for height?
Aaron Cassner has a son named Brooks in the 100% for height.
Which COE items will stay in your sales rep code if you book out of the COE?
1.) Floor Care
2.) Connex Boxes
3.) Trench Equipment
4.) Small non commercial pickup trucks
What does TFBR stand for in the book action selling?
T - tie back
F - Feature
B - Benefit
R - Reaction
How much should we look to charge for "loss of use" in the event of customer damage
The lesser of: the basic rental rate multiplied by the time it takes to repair the equipment or twice the 4 week (month) rental rate
• The charge is based on the time that the equipment at the vendor’s facility or the time it takes to procure a replacement piece of equipment
• Use the most favorable rate to the customer (example if the charge for 3 days is greater than a week, apply the weekly charge, etc.)
Who should I contact with questions on trench equipment questions
Kevin Preston
6562341936
What is Mark Schumaker's favorite college football team
Michigan!
What qualifies you as a TSR to claim an account as a split account?
Case by case. The account needs to spend at least 15k minimum. More than that the account needs to be owned by the TSR, you should be the firm single point of contact for all rentals and issues. Have a good case and reasoning to present to your BM and Jeff.
According to action selling two thirds of the selling takes place while asking questions. Please give me an example of a question that could identify the needs of a prospective customer?
- How much do you spend annually on rentals?
-Are you the only person with the company ordering equipment.
- What are the things that are important to you when renting equipment?
Name 5 titles that would be authorized to make credit decisions.
• Executive Officer/Director • Member of LLC • President • Vice President • Office Manager • Project Manager • Purchasing Manager • Accounts Payable Manager • Chief Accountant • Operations Manager
Principal • Corporate Secretary • Director • Pastor • HR or Accounting Administrator • Procurement Specialist
Who is the best contact for questions on industrial tooling?
proresourcescharlotte@hercrentals.com
Frank Geddes
4582105660
What branch did Calvin start with HERC Rentals ?
Jacksonville
Name three accounts that do business throughout the entire district.
1.) Titan America
2.) Waste Management
3.) Ogden Brothers
MANY MORE
When setting up a new account, how can you ensure you get a split of the commission even if its outside your area?
The TSR can send an opportunity to a rep in another territory. When creating the opportunity in SF there is a small box entitled "stacked commission".
Once the receiving rep completed the opportunity you will be submitted for a small percentage of commission for the rental.
What do you need to provide the prosolutions team with in order to get the commission split?
At minimum, a customer contact and project or need is supplied to the ProSolutions team.
• Example: Classic rep tells PS rep that Bob at ABC contracting is looking to rent a generator, here’s his info, please follow up. PS closes the deal. The classic rep providing the lead should email the PS rep & BM to ensure they get their # applied to the contract. Any disputes should be resolved by the BM/DSM/DM.
What is the best way to get new business cards?
Printed and Branded Materials Store on OKTA
What is Jeff Wilmes favorite sport to play?
Basketball
What would qualify a customer as being tax exempt?
In what act of the selling process would the customer commit to the sale?
Act 8 Confirm the commitment
*make sure to follow up and schedule a future event to follow up on your sale.