AT&T Directives
DIRECTV
Promotions/Incentives
MISC
100
What step of the AT&T experience are the 3Ps introduced?
Personalize and Own
100
Who is the undisputed provider of sports TV
DIRECTV
100
How much cash back does a customer receive when they activate a new line on NEXT?
$200
100
How can Plenti customers use their points at AT&T
To purchase in store products and pay their postpaid wireless bill
200
What are the Accessory 3Ps best practices?
Power- Protect- Personalize
200
This application allows users to watch TV anywhere with their smartphone, computer or iPad.
DIRECTV App
200
This item is only $0.99 when you purchase a Moto X or Nexus 6
What is the Moto 360
200
Can customers use Plenti points to DF items?
No
300
What are the 5 Key Behaviors
Warm Welcome- Use the Customers Name- Undivided Attention- I can help you with that Attitude- Appreciate
300
What is 4K programming?
Four times the resolution of HD
300
This tablet is free with the purchase of select Samsung phones on NEXT.
What is the Galaxy tab 4 8.0
300
Our new mobile share value plans include unlimited international long distance calling where?
Mexico and Canada
400
What are Tammi's top three priorities for Growing the Business?
Post Paid- Premium No Contract- DIRECTV-
400
DIRECTV are allowed to do what because once they are set up with an installation date they can download the app and automatically watch live TV
Walk out and Watch
400
How much cash back can a customer receive if they activate a new CRU line and sign up for DIRECTV or Uverse?
$500
400
True or False GoPhone Customers on the $60/$45 plan can enjoy voice roaming calls to and from Mexico, Canada and the U.S. no matter where they are at any given time?
False- They can only enjoy voice roaming within the current country and to the U.S. EX/ In Mexico they can make calls to Mexico and the U.S.
500
What are the steps for the Retail Experience?
Welcome- Personalize and Own- Resolve and Offer- Gain Agreement- Educate- Appreciate
500
Name two of the 5 DIRECTV Advantages
#1 in customer satisfaction- More full time HD channels- NFL Sunday Ticket- DIRECTV Genie- 4K Programming
500
How much do RSCs earn for every Tablet sold through September 30, 2015
$10 Debit myRewards cash or 200 myRewards points
500
With our new promotional MSV plan the 15 GB plan is now the same price as which older plan?
Our 10GB plan
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