Small, Medium, or Large
Customer Service
Operations
Planning
Scheduling
100

This Boston-based transit agency recently signed with Swiftly to update its real-time data

What is large? (MBTA)

100

This type of telecommunication is the most used form of getting in touch with customer service teams at smaller transit agencies.

What is the phone?

100

Field supervisors at SEPTA (Philadelphia, PA) are using this Swiftly module to follow the movements of their fleet. 

What is the Live Map?

100
Juneau recently revamped their transit system to to quell confusion from these types of seasonal riders.

What are cruise ship passengers? (Not accepted: Tourists, must be more specific)

100

This process got its name when runs were physically cut and pasted together to create the schedule.

What is runcutting?

200

Real-time maps are 60x more accurate with refresh intervals that are 10 seconds, down from 10 minutes at this South Carolina agency

What is medium? (CARTA)

200
This apparatus is the go-to mode of communication between drivers and customer service reps at agencies without Swiftly.

What is the radio?

200

This Maryland agency is proactively slowing down vehicles that are running "hot" to keep vehicles evenly spaced going into downtown during AM Peak

What is MTA?

200

Nine years ago, this agency proposed thirty-four miles of dedicated bus lanes at a cost of $230 million. The plan was shelved. With Swiftly, they have broken it up into bite-sized TSP projects.

What is VTA?

200

Another term for frequency: the length of time between two buses.

What is headway?

300
This agency runs service through Los Altos, CA.

What is large? (VTA)

300

This real-time mobile app is the official app backed by Swiftly for transit agencies to use.

What is Transit?

300

These types of mobile devices are sometimes used by field supervisors to run Swiftly.

What are tablets? (Accepted: iPads)

300

This Texas agency found a way to save a bus by operating the same level of service on Saturday and Sunday without affecting operating budget.

What is VIA (San Antonio)?

300

This phenomenon where several buses come to a stop at once often contributes to late buses

What is bunching?

400

This agency in cowboy country services the Univ of North Texas.

What is medium? (Denton)

400

In Denton, TX, these types of calls have decreased from 10 minutes to under 3 minutes year over year since using Swiftly.

What are ‘Where’s the bus?’ calls?

400

A UCF rider complained that driver stopped at this store for over 5 minutes. A field supervisor used Swiftly to investigate and confronted the driver, who admitted it.

What is Walgreens?

400

RTD did this type of project but didn't know the result. With Swiftly, they conducted a before-and-after analysis of speed changes. (It was a 20% improvement.)

What is a bus-only lane? (Accepted: devoted bus lane; bus-priority lane)

400

This Oregon agency overhauled their schedules by finding bottlenecks along routes that commonly put drivers behind schedule.

What is Tillamook?

500

SFMTA is this size

What is large?

500

In Tillamook, OR, call volume has decreased by this percentage year over year.

What is 90%


500

DART (Dallas, TX) couldn't see these two things on the same screen to manage connections. Swiftly helped interdepartmental communication to unify them.

What are bus and rail?

500

In Baltimore, run times along affected corridors have dropped by this much during peak hours since installing signal priority.

What is 20 percent?

500

SEPTA suburban schedulers are using this Swiftly module to reschedule their service based on 100% trip sample. Before they had to rely on APCs which had less than 3% coverage.

What is Run-Times?

M
e
n
u