3 Surprises!
What looks like laziness is often this.
What is Exhaustion ?
In chapter 10 these things are described as "contagious".
What are behaviors?
The rational side that prefers to analyze data.
Who is the Rider?
What looks like resistance is often this.
What is lack of Clarity?
A method in which an individual visualizes or determines exactly when or where an action will take place.
What is Action Triggers?
The compassionate side motivated by emotions.
What is the Elephant?
Identifying successful efforts worth emulating to effect change is called "Finding the__________".
What is Bright Spots?
James March says that when people make choices, they tend to rely on one of two basic models of decision making:
What is Consequences Model and Identity Model
Easily demoralized, the sense of progress is critical for...
What is the Elephant?
Referred to as the "enemy" of change. This leads to uncertainty.
What is Ambiguity?
A technique that preserves the Riders self control.
What is preloading?
A destination postcard is used to motivate the...
What is the Elephant?
An emotional goal with the acronym "BHAG".
What is Big Hairy Audacious Goal.
It is said that this is a good method of combining environmental tweaks and habits.
What is a checklist?
He must script critical moves to offset any ambiguity.
Who is the Rider?