Sales Managers
Chevrolet New Car Sales Manager
BRandon Nelson
Extension 1299
Chevy Service Advisors
What is one of the most important questions we ask each phone call?
Which location.
What is 2500
Rentals
What time does rentals open on saturday
closed
Operations Director
Paul Mccoy
4200
An employee doesn't pick up for a customer and calls back, whats the next step?
Warm transfer / Call them first.
What is 2700
Toyota Finance
What are our sales hours on a wednesday?
9 am - 7 pm
Toyota Used Car Manager
David Burns
2200 extension
toyota service advisors
What should we be asking every call?
What location do they want.
what is 1100
chevy sales
what is the extension for HR assisstant
5004
Chevrolet Floor Manager
James Ross
Who is 4201
Heith, Service manager for honda
You warm call an employee with no answer, whats next?
Take a message.
what is 5005
Brooke Wheeler
Who goes by the nickname flute?
Alton Vinson
Honda General Manager
Jordan Kelly
who is 2201
Ryan Lippert, toyota service manager
Difference between a blind and consultative transfer?
Blind you transfer the call straight through, consultative you call first.
What is 2001
Winford Lee
Who handles Roanoke Rapids Cancellations?
Brooke Wheeler