Defintions
Beliefs about what the profession deems important
What are professional values?
Example: A student on field placement becomes aware that her supervisor is attending an AA meeting with one of their clients.
What is professional competence and ethical behaviour of colleagues?
In this phase, the activities involve negotiating the relationship, and the exploration for understanding. The priority skills involve active listening, promoting core conditions, defining the relationship, and is strengths focused.
What is the beginning phase?
A question that suggests a preferred answer
What is a leading (biased) question?
What we as individuals deem important
What are personal values?
When client information is shared with no one, at all.
What is absolute confidentiality?
Example: a 17-year-old girl asks for help to obtain an abortion without involving her parents.
What is the behaviour of clients?
In this phase, the activities involve interview planning, and preparing the setting, and the priority skills involve planning and self awareness
What is the preliminary phase?
Two or more questions asked at a time
What are multiple questions?
When client information is shared with others outside, either in the organization, with the client's permission, or to meet legal requirements
What is relative confidentiality?
Understanding and managing personal values, beliefs, and biases
What is objectivity?
Example: An agency has limited funds available to assist clients with retraining. Who should get the money; the client with the greatest potential for success or the client who needs it the most?
What is the distribution of scarce resources?
In this phase, the activities involve referring to other resources, reviewing progress, and discuss procedures for future contact, and the priority skills involve giving information and discussing clients feelings.
What is the ending phase?
Can quickly leave clients feeling interrogated and bombarded, as a result, some clients fail to return for a second interview
What is excessive questioning?
The principle that promotes the rights of clients to have autonomy and freedom of choice
What is self-determination?
The process of helping clients discover personal strengths and capacities so that they are able to take control over their lives
What is empowerment?
Example: An abused child says he will not cooperate with removal from his parents and that he will run away from any foster home
What are competing values, needs, procedures, or legal requirements
During this phase, the activities involve goal setting and planning, and the priority skills involve teaching, giving information, supporting, confronting, and immediacy
What is the action phase?
This counselling pitfall should be used cautiously since it tends to be more threatening for clients if they are perceived as asking for justification.
What are 'why questions'?
Mental processes or reactions that shield a person from undesirable or unacceptable thoughts, feelings, or conclusions that, if accepted, would create anxiety or challenges to one's sense of self.
a situation in which addition to the professional relationship, there are one or more additional roles/relationships between social worker and client
Example: A worker has information that, if made known to the agency, would make her ineligible for services that she badly needs.
What are the policies and procedures of the agency setting that appear oppressive or insensitive to the cultural/diversity needs of the client in serves?
In this phase, initial interaction is heavily influenced by appearance and presentation, and both the social worker and the client will make assessments about each other upon immediately meeting.
What is the preliminary phase?
When counsellors know the purpose of the interview, they are able to frame questions that support said purpose.
What are irrelevant and poorly timed questions?
Involves a person using reason and/or logic to avoid uncomfortable or anxiety-provoking emotions (not addressing emotions, only facts)
What is intellectualization?