Key Terms
A government mandate that updated the definition of workplace harassment and violence, which also introduced a new format for reporting violence and harassment in federally regulated industries that made the process much shorter and easier for employees.
What is Bill C-65?
The use of disrespectful, insulting, or threatening remarks regarding a person's protected grounds.
What is verbal harassment?
In this category of workplace violence, the perpetrator often has no relation to the employee or organization & they are typically committing a crime in conjunction with the violence
What is criminal intent?
Someone who witnesses harassment at work but isn’t the target of the harassment.
What is a bystander?
Any place where an employee is engaged in work for the employee's employer, including locations where work is being performed outdoors and on third-party premises.
What is workplace?
Any sort of unwanted physical contact or force.
What is physical harassment?
This category of workplace violence takes place between people who work at the same place of employment.
What is worker on worker?
An adverse employment reaction to a harassment complaint.
What is retaliation?
A pattern of offensive or abusive behavior (some exceptions of single instances) that can be reasonably expected to cause offence, humiliation or other physical or psychological injury or illness to an employee.
What is harassment?
Intimidating activities that are meant to embarrass or degrade an individual.
What is psychological harassment?
This is violence directed at employees by someone they have a working relationship with.
What is customer/client?
Provoke, blame, argue with perpetrator.
What are things not to do?
The individual or team that complaints of workplace harassment or violence can be directed towards.
What is the designated recipient?
Any unwanted sexual approaches or advances, or any conversation that is sexually based.
What is sexual harassment?
Physical injuries, emotional or psychological trauma, low morale, financial costs.
What are consequences of workplace violence?
Recognize, decide, & intervene.
What are the 3 stages of bystander intervention?
An action or decision that treats a person or a group badly for reasons that are considered protected grounds.
What is discrimination?
Repeated behaviours that are meant to hurt or offend another person.
What is bullying?
Preoccupation with violence, negative mood, intimidating behaviour, threats.
What are warning signs of workplace harassment and violence?
Empathize, agree, support, set boundaries, disengage.
What are communication de-escalation techniques?