Operations
True or false? Airpods can be worn in the studio at all times.
False your airpods, phone, any headphone should not be in use when members are in view or when you are on shift.
Who handles cleaning suites and laundry?
Studio Experience
Two intros walk in together- how much is it per person?
$40 each
What kind of company is Sweathouz?
Luxury Wellness - Contrast Therapy
What should you do if you notice an inventory item is running low?
Submit a ticket to PROSPR
Which membership tier is allowed to book two sessions back to back?
None
Who is primarily responsible for intros?
Member experience
Two returning guests, neither a member or pack holder = ?
$80 for each person
Who was recently promoted?
Billy!
If you send a cancellation link, what must you also do?
Create a PROSPR ticket
When should a POPR note be completed?
After every intro
Who fills cold compresses during downtime?
Member experience
If a 5 pack holder comes in and brings in 2 extra guests how much is each guest paying?
Who’s joining the team tomorrow?
Jason and Aniyah
If you comp a session, what must be done in the system?
Leave a note explaining why
What does POPR stand for?
Purchase, objection, presented, and referral
What’s more important: doing tasks or how you look doing them in front of guests?
They are equally as important
What’s the cheapest possible add-on scenario for a non-member?
their $40 intro rate
What should a guest’s first impression always be?
Warm, welcoming, professional front desk experience
What’s the benefit of tickets for leadership?
Tracks issues and upholds standards
If a sauna shuts off mid session what is the proper response?
Problem solve- notate what's going on, try to fix it, and on this occasion you may comp a session
What earns you more member experience time?
Proactivity and sales effort
Why is it important for us to price correctly?
It's extra revenue we could be losing- and also helps us make sure we're not giving out unnecessary comp sessions
What does “luxury” mean for how we present ourselves?
Professional, high standards, no shortcuts
Name three situations where a ticket must be made.
Cancelations, low supplies, forgot to clock in, member question you can’t answer