Active Listening Basics
What is the primary purpose of active listening?
To understand and respond to the speaker's message fully.
What is the SYC value that emphasizes creating a welcoming and respectful environment for all?
Inclusion
What is the importance of paying attention to youth communication?
To understand their feelings, needs, and perspectives.
Name one visual cue that indicates active listening.
Eye contact, nodding, or leaning forward.
What does it mean to have a “listening barrier”?
Anything that prevents full attention or understanding during communication.
Name one barrier to active listening in a group setting.
Distractions, multitasking, being tired, or wanting to fix things too quickly.
How does active listening support the value of “Relationships”?
By showing attention, respect, and building trust through thoughtful engagement.
Why is observing non-verbal communication important?
Because posture, tone, and gestures often reveal information not expressed in words.
What does paraphrasing involve in active listening?
Restating the speaker’s message in your own words to confirm understanding.
What happens to communication when we make assumptions instead of listening?
Misunderstandings and loss of trust.
What is the difference between hearing and listening?
Hearing is just perceiving sound; listening means understanding, interpreting, and responding to the message.
How does “Execution” relate to listening?
By acting on information received and following through on commitments.
Name one reason youth might communicate indirectly.
They may be testing trust, managing emotions, or unsure how to express themselves.
Why should distractions be avoided during active listening?
To stay fully present and accurately understand the speaker’s message.
What is one effective strategy to overcome listening barriers?
Pausing to reset, taking a breath, or intentionally focusing on the speaker.
Name three benefits of active listening for staff relationships.
Reduces misunderstandings, improves teamwork, and fosters trust.
Name one “Essential” that represents listening as hospitality.
Listening without judgment, being present, or maintaining an open posture.
How does reflecting back what youth say support active listening?
It confirms understanding and shows that their message is heard.
How do follow-up questions show active listening?
They demonstrate interest and help clarify the speaker’s message.
What is a barrier caused by being too eager to give solutions instead of listening fully?
The urge to fix.
What is the main purpose of focusing on presence during a conversation?
To fully engage with the speaker and show that their message is valued.
How does the essential of “Rest” connect to active listening?
By slowing down and giving space for thoughts and conversation to unfold naturally.
Why is it important to focus on understanding rather than immediately responding?
To ensure the speaker feels heard and to prevent miscommunication.
Why is silence sometimes effective in listening?
It allows the speaker to think, process, and feel heard without pressure.
What is the most important skill for overcoming listening barriers?
Self-awareness.