SYF | Capability Development Program

Analytics

100

_{90% of world's information was produced in the last how many years?}

_{2 years.}

200

_{Approximately what percentage of consumers, in the United States, have at least one credit card?}

_75%

Automation

100

What does RPA stand for?

Robotic Process Automation 

Declining profit margins and a surge in the volume of transactions have forced credit card companies to find new ways of reducing their operating costs, thus more companies are looking to disruptive technologies like RPA.

200

Name the technology protocol that allows diverse software components to communicate - if implemented in banks it would allow them to package their business assets and data, making them accessible both inside and outside an organization.

Application Programming Interface (API)

Customer Experience

100

What is a charge card?

A type of credit card that must be paid off in full every month.

200

__ % of business will have chat-bots for Customer Service by 2020?

80%

Industry

100

Name the first company in the United States to feature contactless credit cards?

Chase x Visa

200

What are the major credit card networks in the United States? What is their market shared?

Visa, Mastercard, American Express and Discover

The top four issuers provide more than 57 percent of all the cards issued by 5,231 banks (2018).

Bonus

100

What is the Turing Test?

The Turing test, developed by Alan Turing in 1950, is a test of a machine's ability to exhibit intelligent behavior equivalent to, or indistinguishable from, that of a human. 

This has incredible applications in Customer Service. 2 programs/chatbots have come close to passing the test, yet none have actually been successful.

200

What is the CARD Act (United States)?

The U.S. Congress passed the Credit Card Accountability, Responsibility, and Disclosure Act of 2009 in May 2009, and President Barack Obama signed the bill. It is commonly known as the CARD Act. The act was designed to protect consumers from unfair practices on the part of credit card issuers.