CSM Engagements
A CSR has a frustrated Premier user that needs to be escalated.
What is send it to the assigned CSM?
The number of calls in Deluxe Onboarding.
What is 8 calls?
Who are all suites?
The number of hours of paid training available for Premier camps per year.
What is 4 hours?
A Classic camp is requesting to have Fundraising turned on.
What is handled by a Round Robin CSM?
The CM staff processing imports.
Who are ISMs?
The suite that has unlimited New Director Starter Series seats.
Who is the Premier suite?
Premier priority for in-person engagements.
What is the first priority?
These suites receive the quarterly Success Newsletter.
Who are all suites?
Deluxe camp is asking to import their alumni again 2 years after onboarding.
What is a paid Concierge Service?
These are the camps that have access to BrainStorm.
Who are Premier camps?
The changes to Pro Suite engagements with the introduction of the Premier Suite.
What is nothing?
The 5 groups/ways that cases can be assigned to the CSM Queue.
What is the csm@ email, other CSMs, CSRs, Sales, and Accounting?
Deluxe needs to be onboarded to Campanion.
What is handled by a Round Robin CSM?
The first offerings by a Round Robin CSM to a new director of a Classic camp.
What are webinars, the New Director Starter Series, and Success/Help Center articles?
The Concierge Service for Premier camps that helps them set up their Communication Hub.
What is the Communication Consultation?
The weekly CSM engagement capacity we are working towards
What is 12 engagements?
The 3 groups that may assist with Launch Day Prep.
Who are CSRs, CSMs, and ISMs?
The hourly cost of additional paid training.
What is $150?
The percentage of Premier Features that need to be utilized to hit our Key Result.
What is 75%?